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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

For the individual, superior personal skills provide advantages in job satisfaction and foster the likelihood of promotion. For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. Read the best personal development books.

Skills 300
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Is Customer Service a Tactic or a Strategy?

Make or Break Moments

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. A tactic, again from the dictionary is a plan, procedure, or expedient for promoting a desired end or result. hmmm sounds like the same thing.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. She’s received calls from the Washington Post , appeared on Good Morning America and secured a book deal with HarperCollins. “I

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An interview with Admin Awards Founder, Sunny Nunan, by Executive Support Magazine

Admin Awards

To read this interview in Executive Support Magazine visit: [link] Sunny Nunan is the CEO and Founder of the Admin Awards in the USA, created in honor of her mother, a life-long administrative professional Can we start with a little background information? Where are you from and what is your background?

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Getting back to the basics of effective customer service

Service Untitled

In one of the most successful self-help books, The 7 Habits of Highly Effective People , author Stephen Covey identifies the elements truly effective people use regularly as tools towards their success. Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success?

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Service Untitled» Blog Archive » Quirky customer service commercial

Service Untitled

Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. All of the writings are entered into an unedited book and distributed to the staff.