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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Goals 74
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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Equipment does burn out or needs maintenance. Prepare: pack a good book or your MP3 player so you can entertain yourself during downtime. Remain calm!

Travel 205
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Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

Kevin Stirtz is the Amazing Service Guy , a speaker and trainer who helps organizations of all kinds deliver Amazing Customer Service. His recent book: More Loyal Customers has won 5 star reviews at Amazon.com. A big mistake some companies make is they hire and manage people like they buy and manage equipment.

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Don't Make Your Customers Feel Stupid

Make or Break Moments

I insert the handy-dandy thumb drive into each piece of equipment and it tells me the seat height, number of reps and weight I should lift. But what happens when you have to use one of the old fashion, non-computer pieces of equipment because the fancy stuff isn’t available? I am not a happy customer right now.

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Practically Perfect PA Visits: The Hay Adams DC

Practically Perfect PA

Each room is equipped with the following: Etro toiletries. Custom Italian bed linens and bath towels. The fitness centre is particularly good and the high-tech equipment well maintained. Why book The Hay Adams for your boss? The location is fantastic as is the customer service and the hotel amenities.

Travel 100