AT&T, Email, Learning and Restaurants - Administrative Professionals Pulse

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

MARCH 13, 2022

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.

Email

Email Customer Service Gifts Purchasing

Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

LEADERASSISTANT.COM

AUGUST 6, 2023

She recently was Chief of Staff to the President of T-Mobile’s business group. With the unique ability to walk into an unfamiliar business, quickly learn and assess how to improve the team and execute lasting changes, this is exactly what Maggie has been doing year after year throughout her career.

AT&T

AT&T Restaurants Customer Service Budget

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Email

Email Management Restaurants Customer Service

Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! If you enjoyed this content, don’t forget to download the entire audiobook here.

Email

Email Management Confidence Policies

Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

LEADERASSISTANT.COM

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! You can email me at podcast@leaderassistant.com.

Calendars

Calendars Email Management Restaurants

Ep 263: Fiona Young on AI and the Future of the EA Role

LEADERASSISTANT.COM

MARCH 17, 2024

Fiona Young is founder of Carve, a series of live digital courses for executive assistants to learn AI, create capacity, and develop into a strategic assistant. Before launching Carve, Fiona spent five years leading learning programs at Hive Learning, the b2b peer learning app.

Restaurants

Restaurants Learning Confidence Google

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

LEADERASSISTANT.COM

JANUARY 7, 2024

She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. She focuses on creating an inclusive environment that nourishes trust and encourages learning and vulnerability. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Customer Service

Customer Service Restaurants Budget Environment

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

LEADERASSISTANT.COM

AUGUST 27, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Sarah talks about the challenges and rewards of being an EA, learning to adapt, and the importance of having fun with colleagues to cultivate a thriving culture. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Customer Service

Customer Service Restaurants Budget Interviewing

How to Stand Up for Yourself

Success

JANUARY 4, 2023

The director of a small but busy public library in the Midwest, Marcia Fanning (not her real name) says she was meek and didn’t really stand up for herself for many years: “I let people walk all over me, and I ended up being really unhappy a lot of [the] time.”. So the trustee sent essentially the same email to Fanning’s work address.

Assertiveness

Assertiveness UPS Confidence Email

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

JANUARY 14, 2024

LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. – ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Forms

Forms Finance Restaurants Customer Service

Garry Grant – CEO of SEO Inc. | The Future of SEO: How AI and Quantum Computing Will Revolutionize Search

Allwork

APRIL 29, 2024

What you’ll learn Understand the Future of Google Search and AI to stay ahead in the digital game. Learn the latest Strategies for Ranking on Google 2023 and outshine your competition. What Google wants to know and what they already know, they just don’t know how to put the big data together with quantum computing.

Google

Google AT&T Training Social Media

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

LEADERASSISTANT.COM

JANUARY 28, 2024

LEADERSHIP QUOTE If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader. She believes in creating environments where everyone can learn and thrive, and her coaching approach is rooted in these values.

Restaurants

Restaurants Customer Service Budget Training

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2019

2019 2015 Restaurants Customer Service

Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

LEADERASSISTANT.COM

JANUARY 21, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Restaurants

Restaurants Customer Service Budget Networking

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Mentoring Customer Service Budget

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

LEADERASSISTANT.COM

DECEMBER 17, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Customer Service Budget Networking

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

LEADERASSISTANT.COM

NOVEMBER 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Natalie (or Nat!)

Management

Management Restaurants Customer Service Budget

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

MARCH 26, 2023

LEADERSHIP QUOTE Don’t let anyone think less of you because you are young. . ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Gifts

Gifts Medical Networking Restaurants

Ep 248: Cathy Rong – Chief of Staff for Questlove

LEADERASSISTANT.COM

DECEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Networking

Networking Restaurants Customer Service Budget

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals

Administrative Professionals Restaurants Training Customer Service

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

LEADERASSISTANT.COM

AUGUST 13, 2023

LEADERSHIP QUOTE Build a life you don’t need a vacation from. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can email me at podcast@leaderassistant.com.

Management

Management Restaurants Customer Service Budget

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

MARCH 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Management

Management 2009 Restaurants Customer Service

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

LEADERASSISTANT.COM

APRIL 30, 2023

LEADERSHIP QUOTE Don’t be intimidated by what you don’t know. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Either way, I’d love to hear from you!

Agencies

Agencies Interviewing Restaurants Customer Service

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

DECEMBER 24, 2023

LEADERSHIP QUOTE How are we supposed to lead meaningful lives, understand our ‘why’, and develop the roadmap for our purpose if we don’t take the time to go through the most crucial and vital process to achieving success, thus creating the vision for our future?

Goals

Goals 2004 Restaurants Equipment

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

LEADERASSISTANT.COM

MAY 21, 2023

The diversity of her position offers her learning opportunities as and she supports and collaborates with C-Suite level executives, upper management and colleagues. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Join my email list here if you want to get an email when a new episode goes live.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

LEADERASSISTANT.COM

MARCH 5, 2023

LEADERSHIP QUOTE Don’t tell me no, tell me how we can make it a yes. Molly took the lessons learned from her years as a virtual assistant and turned them into a new business model for hiring administrative professionals. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals

Administrative Professionals Retirement Restaurants Travel

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

LEADERASSISTANT.COM

DECEMBER 31, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

IAAP

IAAP Administrative Professionals Restaurants Customer Service

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

LEADERASSISTANT.COM

FEBRUARY 19, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2004

2004 2019 Administrative Professionals Restaurants

Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

LEADERASSISTANT.COM

NOVEMBER 5, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals

Administrative Professionals Restaurants 2023 Networking

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

JULY 9, 2023

Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. David was also an early investor and board member at Nerdy (NYSE: NRDY), an on-demand, real-time learning platform in the ed tech space. David lives in St.

Management

Management 2014 2017 2006

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

LEADERASSISTANT.COM

JULY 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Customer Service Budget Interviewing

Master the Sales Mindset to Land Your Biggest Clients

Success

MARCH 9, 2022

Ask yourself the results and benefits of your goals and you’ll learn a whole lot about what motivates you,” Meyer says. This holds true for a piece of manufacturing equipment, life insurance, clothing or dessert at a restaurant, he says. Learn a new skill or more about the customer or your marketplace. Be better at listening.

Goals

Goals Training Skills Clothes

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

LEADERASSISTANT.COM

AUGUST 20, 2023

Victoria’s Email -> victoria@phoenixhydrogen.com ABOUT VICTORIA Victoria Leech is the Chief of Staff at Phoenix Hydrogen, a Hydrogen Infrastructure company. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Victoria also has career experience in the tech industry.

Stress

Stress Restaurants Customer Service Budget

Ep 224: Janice Parker on Remote Work and Supporting a Founder

LEADERASSISTANT.COM

JUNE 18, 2023

LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2019

2019 Restaurants 2020 Customer Service

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

JULY 30, 2023

In a hybrid context, arranging and running lunch and learn events. In this role Yolanda is focused on supporting her executive and his directs by learning about the business needs, connecting with her executive’s directs and attending meetings to stay tuned to what her team and organization needs.

Mentoring

Mentoring Training Networking Restaurants

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

LEADERASSISTANT.COM

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

LEADERASSISTANT.COM

JUNE 4, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants

Restaurants Travel Customer Service Stress

Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

LEADERASSISTANT.COM

MAY 28, 2023

LEADERSHIP QUOTE If your actions inspire others to dream more, learn more, do more and become more, you are a leader. She grew up in England but was always passionate about Europe and learning foreign languages. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

2016

2016 Restaurants Customer Service Budget

Ep 246: Jared Kleinert – CEO of Offsite

LEADERASSISTANT.COM

NOVEMBER 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

2015

2015 Networking 2013 Restaurants

Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

LEADERASSISTANT.COM

JULY 23, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals

Administrative Professionals 2023 Finance Restaurants

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

MAY 14, 2023

To learn more about Annie and Whole Assistant, please visit WholeAssistant.com. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Confidence

Confidence Interviewing 2019 Restaurants

Ep 206: Nichole Brooks on Extending Grace at Work and Advocating for Assistants

LEADERASSISTANT.COM

FEBRUARY 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Administrative Professionals

Administrative Professionals Restaurants Customer Service Budget

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

Trending Sources

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

Ep 247: Email Management for Executive Assistants

Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

Ep 263: Fiona Young on AI and the Future of the EA Role

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

How to Stand Up for Yourself

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

Garry Grant – CEO of SEO Inc. | The Future of SEO: How AI and Quantum Computing Will Revolutionize Search

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

Ep 248: Cathy Rong – Chief of Staff for Questlove

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

Ep 209: Molly Denham on Remote Work and Career Paths for Administrative Professionals

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

Master the Sales Mindset to Land Your Biggest Clients

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

Ep 224: Janice Parker on Remote Work and Supporting a Founder

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

Ep 246: Jared Kleinert – CEO of Offsite

Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

Ep 206: Nichole Brooks on Extending Grace at Work and Advocating for Assistants

Stay Connected