Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

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Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. When he speaks to us he doesn’t use, “er, um, or “uh&# and he neither shouts nor mumbles. photo credit: Atom Ess.

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Customer Service Credit Card Purchasing Confidence 40

Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. But the flex can also be attributed to other types of workspace, can’t it? So we’re really seeing a transition there.

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AT&T Environment Travel Restaurants 257

Service Untitled

OCTOBER 17, 2011

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

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Customer Service Purchasing Cubicle Social Media 40

Service Untitled

DECEMBER 12, 2012

What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails. Here are the top three: Be enthusiastic when customers enter your store.

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Service Untitled

AUGUST 21, 2012

After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

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Customer Service UPS Training Budget 40

Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. Each location is then forwarded a two-page report. photo credit: Carl Black.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

The Small Business Blog

MARCH 28, 2010

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this.

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Budget Training 2007 2008 100

Service Untitled

SEPTEMBER 21, 2011

Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. Limiting talk time is not going to improve customer engagement.

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Customer Service Phones AT&T Stress 40

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! You won’t believe what they’re offering! Didn’t I tell you it’s going to be awesome? Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 out of 5 [ ?

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2010 Training Skills Social Media 100

Service Untitled

NOVEMBER 8, 2010

Assuming there are no waiting lines, would you opt to use a self-service kiosk at the airport to check-in or would you prefer to interact with an airline agent? We don’t even have to be pleasant to a machine. Amazon and Netflix are just more examples of consumers using self-service. photo credit: @davestone.

Customer Service 40

Customer Service Phones Purchasing AT&T 40

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! You won’t believe what they’re offering! Didn’t I tell you it’s going to be awesome? Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 out of 5 [ ?

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2010 Training Skills Social Media 100

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Customer Service Social Media Twitter Networking 40

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. I didn’t notice much that was just kept in boxes or otherwise inaccessible to customers. They were all over the store and there were also well placed information booths where customers could ask questions.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. What the customer wanted was irrelevant. Isn’t that what really counts at the end of the day?

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Customer Service 2009 2008 2010 100

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. So what does my crush on Johnny Bench have to do with make or break moments or building customer relationships? I once dated Johnny Bench.

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Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I have been going and doing my weight training three times a week and the cardio bike thing ever since. The company didn’t come to the customer.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. I left realizing that I probably won’t go out of my way to shop there any more.

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Customer Service 2010 2009 2008 100

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Finding ROI in your social media initiatives doesn’t have to be imaginary. 44-46), even though Sanuk doesn’t often post direct links to their website from their corporate Facebook page , they are able to track conversion rates.

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Social Media Verizon Customer Service 2012 100

Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?

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Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 25, 2010

Posted by Deborah Chaddock Brown on January 25, 2010 under Employee Moments , Significant Other Moments , empathy , making a difference | Be the First to Comment I normally focus on the customer at Make or Break Moments, but today I’d like to shine the spotlight on our NUMBER ONE ASSET – our employees. We get paid either way.&#

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Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. My father would say “Why are you working so hard – it doesn’t say Debbie Vision over the door?&#

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Customer Service 2010 2009 2008 100

Service Untitled

JANUARY 22, 2013

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

Customer Service 40

Customer Service Purchasing Salary Training 40

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. One of those, when I get around to it, tasks that I won’t ever complete. And don’t we want to be visible and available to those 280 million?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

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Customer Service 2009 2010 2008 100

Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Clients don’t want to know, and it makes them uncomfortable. Why not purchase a ticket to their next training call, or product they’re launching?

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Service Untitled

OCTOBER 15, 2013

The company considers social media an extension of their brand, however it’s not that easy, and it’s not just about purchasing the software. Michael Dell’s “direct-to customer-heritage” starts with training. Can personal customer service survive in a digital world?

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Social Media Customer Service 2005 Twitter 40

Service Untitled

OCTOBER 19, 2011

As is the progressive California mindset, Chevrolet production will have to develop smaller and more fuel-efficient models to compete with the imports, make Chevrolet dealerships more physically attractive, and amp up customer service. Sales people won’t be smoking in public view while on the job. photo credit: Hertj94.

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Learning Customer Service Purchasing AT&T 40

Service Untitled

NOVEMBER 3, 2010

According to Strativity Group Customer Experience Management, which provides customer experience services, a recent Sydney, Australia study found 48 percent of executives increasing their investments in customer experience over the past three years by at least ten percent. The office staff follows up on customer service.

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Customer Service Suppliers Training Purchasing 40

Service Untitled

JUNE 7, 2011

I know the phrase “customer value&# is tossed around training sessions and customer service seminars, but I often wonder how objective organizations really are in their evaluations. How is customer value therefore determined? My 70+ year-old mother chose the Sharp 32″ because of the price.

Customer Service 40

Customer Service Purchasing AT&T Environment 40

Service Untitled

OCTOBER 21, 2010

Extraordinary customer experiences extend to all points of the connection that will affect the reason a customer returns. It extends beyond customer service; it is the total experience, and what makes a customer happier with your company than the competition each and every time. Be a customer yourself.

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Customer Service Purchasing Negotiating International 40

Service Untitled

JANUARY 31, 2012

AT&T sold 9.4 It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer. million of these in the fourth quarter of 2011. photo credit: Symic.

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Customer Service 2011 Purchasing Twitter 40

Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. I also purchase everything from tissues to sunscreen lotions. This isn’t just an isolated case either. If I did, I would be entitled to an immediate 20% discount off of my first purchase. What about me?

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Credit Card Customer Service Purchasing Gifts 40