Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple.

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Service Untitled

APRIL 11, 2011

There is absolutely no getting away from social media. So how does all of this fit into the ever broadening sea of customer service? So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. photo by: MingleMediaTVNetwork.

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On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

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Stephanie LH Calahan

AUGUST 20, 2012

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   Many don't.  AudioBoo  [link].

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Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, But where does it fit? Product Knowledge. People Skills.

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Social Media Customer Service Twitter Facebook 100

Make or Break Moments

FEBRUARY 16, 2010

I start by scouring the shelves of books we have and realize that the copy I am SURE WE HAVE SOMEWHERE can’t be found. So I call the local bookstore, The Learned Owl. As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. YOU ARE OPEN??? Sure they are small.

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Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Customer Service Social Media Negotiating Facebook 40

The Small Business Blog

MARCH 23, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. You want a little more.

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Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Listen to the problem.

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Customer Service Social Media 2005 Phones 40

Success

AUGUST 25, 2021

Two decades ago, I designed a shirt—we soon started calling it “The Shirt”—that mixed ideas from my favorite tourist-destination T-shirts to create an ode to my favorite city: New York City. My clothing and accessories have been spotted on the most stylish women around the world and across social media.

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Social Media 2021 Clothes Phones 246

Make or Break Moments

JANUARY 29, 2010

Yet isn’t there some value in sharing what we’ve learned so that we can all become better in business, better using social media, better with our customer relationships? So do you hold knowledge as a closely guarded secret or do you share the wealth? Are you local?

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Learning Customer Service 2009 Social Media 100

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. If you’re still in the Stone.

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Customer Service Social Media Mentoring Etiquette 40

Service Untitled

JANUARY 28, 2014

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees.

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Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? Use positive experiences to help other professionals learn.

Customer Service 40

Customer Service Training Social Media Twitter 40

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Customer Service Social Media 2009 Purchasing 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. Client satisfaction hasn’t changed; it’s only the delivery method.

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Customer Service Social Media Training Agencies 40

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution. Maybe it isn’t that many people. That’s a big chunk of your customers. Eighty percent of what, you ask?

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Service Untitled

DECEMBER 10, 2010

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Don’t just promote your product, but give something valuable.

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Make or Break Moments

AUGUST 18, 2010

And we aren’t exactly quiet. Great meeting to learn about new sites, new social media techniques. Mocha Joe’s Coffee Shop (formerly Arabica Coffee) has graciously hosted our meets up without a fee or fuss. And sometimes they have a right to fuss. And we stay – sometimes for three hours.

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Social Media Customer Service 2009 2008 100

Customers Rock!

FEBRUARY 4, 2010

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. Service is the New Marketing. My current role is in this area, and it is indeed a complex one.

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Social Media Customer Service AT&T Collaborate 100

Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band. Check out this great tool KnowEm which lists 350 social media sites. Check out this great tool KnowEm which lists 350 social media sites. It is a great way to create a consistent name so customers can easily find you.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Time will tell if new lessons have really been learned.

Learning 40

Learning Customer Service Policies Social Media 40

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

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Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Social Media Customer Service 2005 Twitter 40

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. Haven’t found a group you like? I love the LinkedIn groups. It is like getting in a room with a bunch of like-minded people.

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Customer Service Social Media 2009 2010 100

Make or Break Moments

JULY 13, 2010

It seems that she has a customer who asked her to do something that she isn’t comfortable doing. Rather than look for a partner to enrich the customer’s experience and give them what they need – we leave them without a resource. To our loyal customer: “Yes, I can provide that service.&#

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Make or Break Moments

MAY 3, 2010

It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance. It has a name that can’t be pronouced correctly without assistance. I don’t have anything else to say. LIKE NOTHING.

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Service Untitled

FEBRUARY 11, 2011

The other day I wrote about Tello , an iPhone app that customers can use to rate customer service. CEO Joe Beninato stated his reviews were primarily intended to thank employees for their excellent customer service. Feedback on product or service reviews can actually help organizations to improve.

Learning 40

Learning Customer Service Social Media Twitter 40

Success

FEBRUARY 15, 2022

Recognized by the Congressional Black Caucus, Black Enterprise , Fast Company , and many other organizations and media outlets, Accius not only forges a strategic path forward for people over age 50, he brings others along with him. That was when she started to build her business, organically, with the power of social media.

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Mentoring International 2021 Social Media 312

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# But it was stressful for both us.

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Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Customers came in to ask of her progress. Week after week.

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Make or Break Moments

JANUARY 27, 2010

Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business. Or determine what your customers need and work backward, even if it requires learning new skills.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JUNE 4, 2010

My father would say “Why are you working so hard – it doesn’t say Debbie Vision over the door?&# It doesn’t matter if no one care…I care and to me, it does say “Debbie Vision.&# He would shake his head and mutter something about working myself sick and to some extent he was right.

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Make or Break Moments

JUNE 28, 2010

They didn’t know me. They didn’t trust me. Conversely – how would I ever develop relationships with the other associates to learn about them, if they never came in my office? We started to learn about each other. Hey, you don’t happen to have a white van do ya? They came to vent.

Customer Service 100

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Make or Break Moments

DECEMBER 16, 2009

Lesson Learned: One way to create sales is to get people into the store. That’s fine and good, but if the sales associates don’t understand the importance of those first 30 seconds, then you’ve missed the opportunity to make a difference. It isn’t an either/or proposition.

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Make or Break Moments

DECEMBER 18, 2009

I have just been made to feel more stupid than dirt and it isn’t a feeling I enjoy. But what happens when you have to use one of the old fashion, non-computer pieces of equipment because the fancy stuff isn’t available? “You didn’t do the exercise.&# “Yes. I hate mumblers.

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