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How We Pulled Off a Huge Event Through Outsourcing

Productivityist

I don''t do a lot of outsourcing, but offering up guests spots here at Productivityst has started me down that path. In order to outsource right, you need to have a plan on what should be done by others and what shouldn''t, and this guest post from Clarissa Steinhöfel offers some plans to that effect.

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Building a Perpetual Marketing Machine

Small Business CEO

Free online marketing tools like social networks have great potential for reaching new customers, but their actual impact on the bottom line is hard to measure. Meanwhile, established tools like email marketing provide valuable metrics on subscribers, and are more suited for retaining and engaging existing customers than acquiring new ones.

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How Do You Know When Your Customers Are Starting to Stray?

Service Untitled

With twenty-plus years working in a variety of contact center roles, Larry now heads up the award winning Customer Support team at Constant Contact, the leader in online marketing tools for small businesses. Simple ways to survey customers Rarely will our customers confide in us. question to all of us.