Saying “Bon Voyage” to Your Customers
DECEMBER 21, 2010
As service professionals, we all understand the commitment and effort needed to acquire new and retain our existing customers. But what about the customer who has decided to leave? He wanted to make sure the servicemen/women under his command left with a positive impression of their tour of duty, knowing that if he did these people would speak positively to others about their experience in the service, which in turn, might inspire someone else to enlist.