Service Untitled

JULY 31, 2013

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Once employees have the same vision and want to help improve the experience by sharing, they become more confident and empowered to put their best foot forward when faced with unique situations.

Customer Service 40

Customer Service Training Retirement Confidence 40

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Customer Service 40

Customer Service Training Expenses Confidence 40

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

LEADERASSISTANT.COM

JANUARY 28, 2024

. – Dolly Parton CONNECT WITH ELLEN Ellen on LinkedIn ABOUT ELLEN Ellen Richards, Founder of The Lightbrary, is on a mission to empower Executive Assistants to dream bigger, explore possibilities with curiosity, and confidently create action plans to achieve their goals.

Restaurants 75

Restaurants Customer Service Budget Training 75

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. We dream of screaming, yelling, and throwing defective products over a steep cliff, but that still doesn’t take care of our economic loss, lack of convenience, or a gap in productivity.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Service Untitled

JANUARY 18, 2012

Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. It was impossible to deal with Best Buy’s customer service.

Customer Service 40

Customer Service Gifts Suppliers AT&T 40

LEADERASSISTANT.COM

JULY 16, 2023

In this episode, Monica talks about being confident in advocating for yourself, pivoting when priorities change, and being honest with yourself if you find yourself in a role that’s not quite for you. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Either way, I’d love to hear from you!

Restaurants 73

Restaurants Customer Service Budget Interviewing 73

Service Untitled

DECEMBER 12, 2012

What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails. Customer service representatives should be thoroughly familiar with what their business offers.

Customer Service 40

Customer Service Holidays Gifts Clothes 40

Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. When he speaks to us he doesn’t use, “er, um, or “uh&# and he neither shouts nor mumbles. His image speaks of success.

Customer Service 40

Customer Service Credit Card Purchasing Confidence 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Service Untitled

MARCH 7, 2011

“Wow&# customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires.

Customer Service 40

Customer Service Confidence Purchasing AT&T 40

Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

Customer Service 40

Customer Service Gifts Purchasing Environment 40

LEADERASSISTANT.COM

JULY 23, 2023

Michelle has built a strong reputation as a confident, experienced Administrator who is committed to improving and elevating the EA industry. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

Service Untitled

NOVEMBER 4, 2010

Every day we see customer service in action. Those are the customer experiences we seem to remember the best. Some companies have consistently provided exemplary customer service, and obviously it’s hard to replicate because those experiences and attitudes are what makes these organizations stand out from the crowd.

Customer Service 40

Customer Service Training Confidence Skills 40

Service Untitled

MARCH 9, 2011

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Most companies begin training customer service representatives with a training manual. Explain policy rationale so everyone understands.

Customer Service 40

Customer Service Policies Training AT&T 40

Service Untitled

SEPTEMBER 21, 2011

Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. Limiting talk time is not going to improve customer engagement.

Customer Service 40

Customer Service Phones AT&T Stress 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. Client satisfaction hasn’t changed; it’s only the delivery method.

Customer Service 40

Customer Service Social Media Training Agencies 40

Service Untitled

JANUARY 4, 2011

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph. What do you think?

Customer Service 40

Customer Service Purchasing Google Legal 40

LEADERASSISTANT.COM

DECEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Networking 78

Networking Restaurants Customer Service Budget 78

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

AUGUST 13, 2023

LEADERSHIP QUOTE Build a life you don’t need a vacation from. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Either way, I’d love to hear from you!

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

DECEMBER 31, 2023

Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

JUNE 4, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 92

Restaurants Travel Customer Service Stress 92

LEADERASSISTANT.COM

MAY 21, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

Success

MARCH 4, 2024

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. How to Make Sh*t Happen: Make More Money. Great at Work: How Top Performers Do Less, Work Better and Achieve More By Morten T. So she left to become a writer. Get in Better Shape.

UPS 228

UPS Social Media Etiquette Health 228

LEADERASSISTANT.COM

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! EA/AA team.

Management 98

Management AT&T 2018 Training 98

LEADERASSISTANT.COM

NOVEMBER 26, 2023

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. If you enjoyed this content, don’t forget to download the entire audiobook here. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Email 66

Email Management Confidence Policies 66

Make or Break Moments

MAY 11, 2010

The needs of our customers change and evolve as things change in their life. Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. As a customer – it isn’t my speciality, so I don’t question, I just continue on.

Customer Service 100

Customer Service 2009 2008 2010 100

LEADERASSISTANT.COM

OCTOBER 15, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! And this is episode 241.

AT&T 81

AT&T Mentoring Gossip Confidence 81

LEADERASSISTANT.COM

APRIL 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

Negotiating 52

Negotiating 2019 Restaurants International 52

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. I didn’t set boundaries. I didn’t fully explain the value of the original project.

Customer Service 100

Customer Service 2009 2008 2005 100

Stephanie LH Calahan

OCTOBER 19, 2011

I watched her get things out and put things away -- all with a flow of confidence.  She wasn't mechanical.    Her personality was pleasant and friendly and she delivered her services with kindness and great customer service.  Yesterday was a day of travel for me. 

Confidence 100

Confidence Customer Service Travel AT&T 100

Ian's Messy Desk

JUNE 17, 2011

But, if you don’t have a job, how do you gain experience? Remember to speak clearly, display confident body language, and make eye contact. Build a skills-based resumé : A lack of work experience doesn’t automatically translate to a lack of talent. It’s can be fun and looks great on a resumé.

Job Hunting 100

Job Hunting Interviewing Customer Service Skills 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

AT&T 72

AT&T Retirement Travel Networking 72

Service Untitled

JULY 17, 2013

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

Customer Service 40

Customer Service Holidays Social Media Clothes 40