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Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

LEADERASSISTANT.COM

Kara McKeage is the founder of Pepper’s Personal Assistants, a sourcing and placement agency for highly vetted personal assistants. She is the founder of Pepper’s Personal Assistants, a sourcing and placement agency for highly vetted personal assistants. The company has grown organically to a team of 24 employees.

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Customer service continues to center on good client communication

Service Untitled

Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. As we fast forward to the 21st century however, organizations have been forced into finding new ways to deal with public feedback. photo credit: paulswansen.

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Introducing the SUCCESS 125

Success

Jean Accius is Senior Vice President at AARP, the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they want to live as they age. That was when she started to build her business, organically, with the power of social media. Jean Accius. Senior Vice President.

Mentoring 312
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5 tips for Sourcing Employee Training for Small Businesses

The Small Business Blog

5 tips for Sourcing Employee Training for Small Businesses by Stefan Töpfer on Nov 09, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Contact local development agencies – some may offer training programs Hire local teachers or consultants to run short training schedules.

Training 100
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The art of finding the perfect venue for your corporate event

Practically Perfect PA

When the pressure is on to find an impressive venue to wow your clients, or source the ideal training venue for your delegates, or book the perfect executive meeting room, it’s good to know that help is at hand. Function Fixers are a long established venue finding agency based in London. Just ask us and we’ll be happy to help.

Budget 159
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Measuring the Impact of Social Media

Customers Rock!

There are many ways to measure the success of social media at an organization. One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities. Other costs are not quite as obvious.