Words as Weapons. Does Civility Matter? You bet it does.
Bonnie Low-Krayman
JANUARY 4, 2024
Administrative professionals have known forever that the way to get the best results is almost never with verbal weaponry but rather with a generous dose of courtesy, respect, and accountability. True Confession I admit that I have a pet peeve which has to do with email. I enjoy responding to these emails – with one exception.
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