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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Ep 242: Nicki Cave on Managing a Team of Assistants and Finding Happiness in Your Work

LEADERASSISTANT.COM

Her Boston Marathon 2018 running experience is also captured in the Boston Buddies book alongside many incredible stories from that day. Let me tell you about ezCater with over 100,000 restaurants to choose from nationwide and 24/7 customer support. She has four wonderful children and an amazing husband of over 30 years.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

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These Asian American Entrepreneurs Celebrate Their Chinese Heritage While Feeding America’s Appetite for Chinese Street Food

Success

Jen Liao and Caleb Wang are second-generation Chinese Americans, and the husband and wife team first opened Xiao Chi Jie (XCJ) as a single restaurant serving Chinese street food in Seattle’s Bellevue neighborhood in 2018. XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service.