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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

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Gartner says Half of All Job Postings Target Just 39 Roles

Small Business Labs

.  According to the report, "49% of all job postings by S&P 100 companies in 2018 were for just 39 roles. So are sales managers and customer service reps. And despite everyone saying accountants are being automated away, it's one of the 39 top jobs of 2018.  

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Merit Pay Raises: Why They're More Popular and How to Get One

On The Job

of payroll is targeted for incentive and bonus pay in 2018. It doesn't matter if you're part of a key development team or a customer-service representative, you grow in value the minute you can help your employer make money or save money. According to an Aon Hewitt survey of 1,062 companies, an average of 12.5% Solve a problem.

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Ep 242: Nicki Cave on Managing a Team of Assistants and Finding Happiness in Your Work

LEADERASSISTANT.COM

Her Boston Marathon 2018 running experience is also captured in the Boston Buddies book alongside many incredible stories from that day. She is a co-author of The Heart of CEO Effectiveness, which reinforces the value and impact the EA role has within an organization. She has four wonderful children and an amazing husband of over 30 years.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

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BE Offices Appointed To Manage Northern Ireland’s First Well-Certified Building

Allwork

A dedicated BE hospitality team will be on hand to deliver its award-winning customer service and support. . BE Offices already has a presence in Belfast through its BE.Spoke brand, having secured 23,000 sq ft at Adelaide Exchange in October 2018 on behalf of one of the big four international professional services firms.

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These Asian American Entrepreneurs Celebrate Their Chinese Heritage While Feeding America’s Appetite for Chinese Street Food

Success

Jen Liao and Caleb Wang are second-generation Chinese Americans, and the husband and wife team first opened Xiao Chi Jie (XCJ) as a single restaurant serving Chinese street food in Seattle’s Bellevue neighborhood in 2018. XCJ’s branding is cheeky and modern, with a fun social media presence and earnest customer service.