Success
MARCH 13, 2022
You need real connections to develop lasting relationships with your customers. Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. Do your homework.
Stephanie LH Calahan
AUGUST 20, 2012
Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down. I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Date: August 17, 2012 6:10:29 PM CDT Subject: Cinch.FM
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Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.
Energage
APRIL 12, 2016
As we examine what creates great workplace culture in Top Workplaces , so much comes down to attitude that is cultivated, learned, and practiced. That’s certainly true at TMNA Services, LLC , an insurance services provider based in suburban Philadelphia. Organizationally, TMNA Services is unique.
Customers Rock!
JANUARY 24, 2012
As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them. Photo credit: DNY59 ).
Admin Awards
FEBRUARY 2, 2023
My mother, Jeannette Castellano, inspired the creation of the Admin Awards, which began back in 2012 in Dallas, Texas. What have you learned about the administrative profession from running the awards? What are the biggest lessons you have learned from this? You are the CEO and Founder of the Admin Awards in the USA.
Service Untitled
NOVEMBER 28, 2012
Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? A: We’ve got a vast list.
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