Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. They’d found me on the Internet and wondered if I would come and conduct training for their call center employees.

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Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. But it isn’t easy.

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Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

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2010 Customer Service Restaurants Etiquette 40

Success

FEBRUARY 26, 2024

Business owners, executives, sales teams and rev ops teams hire her when they want to boost mental stamina and increase sales through neuroscience-based mindset training. BRND Marketing Group LLC produced Leadership Newark’s Public Policy Summits featuring keynotes from U.S. She’s successfully fundraised upward of $3.5

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Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone.

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Phones Customer Service 2009 2008 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. Tags: customer feedback , listening to customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? Tags: customer feel stupid , customer service , listening , Technogym Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Loosely Speaking

JULY 26, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos: Part 5–”Trip to Orem Sunday, July 26, 2009 at 10:10 am // By: ktcosmos // Category: Baseball , Sports Ever optimistic, I discovered another silver lining in this lethargic economy: we were able to skedaddle for a few days to watch a some short season baseball.

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Laughing all the Way to Work

OCTOBER 6, 2009

© Copyright Patricia Robb 2010 6 October, 2009 When you suspect a co-worker has a substance abuse problem. it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them."

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Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Ian's Messy Desk

JUNE 7, 2010

Home About Contact Me Links Sitemap 10 Tips to Creating a New Life Direction Posted by Ian McKenzie Written on June 7, 2010 If youre new here, you may want to subscribe to my RSS feed. Besides the internet, try to talk to people who will let you have an informational interview or give you the real scoop on the areas you are interested in.

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2010 AT&T Health Ergonomics 100

Service Untitled

MARCH 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

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Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too.

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Service Untitled

NOVEMBER 6, 2009

Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.

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Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. Service Untitled The blog about customer service and the customer service experience. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

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Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled The blog about customer service and the customer service experience. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

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Service Untitled

JANUARY 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Abercrombie & Fitch Customer Service Cheryl January 05, 2010 Angry Customers , Customer Service Experience , Little Things, Big Differences No Comments A few days before Christmas, I went shopping at the mall with my friend and her daughter.

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Customer Service Lifestyle Etiquette 2010 40

Service Untitled

APRIL 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer complaints to be addressed by airlines Cheryl April 29, 2010 Angry Customers , Customer Service 1 Comment New travel regulations formulated by the Department of Transportation become effective tomorrow on April 29th and will help US airlines better serve travelers.

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Service Untitled

APRIL 5, 2010

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette Negotiating Clothes 40

Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

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Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Perception is key to customer service excellence Cheryl February 19, 2010 Customer Satisfaction , Customer Service , Customer Service Experience , Employees , Little Things, Big Differences 2 Comments It’s easy to fool our senses and perceptions.

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Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

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Customer Service Etiquette Purchasing 2010 40

Men With Pens

JANUARY 21, 2010

About the Author: Josh Hanagarne is the twitchy giant behind World’s Strongest Librarian , a blog about living with Tourette’s Syndrome, kettlebells, book recommendations, buying pants when you’re 6’8”, old-time strongman training, and much more. Annemieke ( @Annemieke_C ) January 22, 2010 at 3:26 am What a post, brilliant!

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Men With Pens

JUNE 30, 2010

Your mind, like your body, must be trained to perform in certain ways, and a regimented schedule is a necessity when it comes to earning a living as a freelance writer. Nabeel | Create Your First Website July 1, 2010 at 5:03 am Yup I guess outings are necessary to relax your mind and brain. It changes your mood after a lot of work.

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Brilliantly Better

MARCH 4, 2010

1 trackback } 6 Anti-Rules of Successful Communication and Friendship | Balance In Me July 16, 2010 at 11:59 pm { 37 comments… read them below or add one } 1 Michelle March 5, 2010 at 10:14 am Hi Dragos, I just tried to contact you via twitter (I am @tamingtime) because the link to this page, and your contact weren’t working.

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2010 AT&T Gossip Learning 40

Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

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Men With Pens

JULY 11, 2010

Peter Shallard - The Shrink for Entrepreneurs ( @petershallard ) July 12, 2010 at 1:55 am This is a thoughtful post. Reply Nabeel | Create Your First Website July 12, 2010 at 4:01 am Whoa Excellent post James. I cut back my blogging from three plus posts a week to one post and one interview. Comments Read below or add a comment.

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Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

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Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Octopus Obedience Training—Better Than Ricky Gervais Reply Deneen Wilson ( @typingbug ) November 20, 2009 at 8:41 am This is so true. Am I formally trained in food preparation? Octopus Obedience Training—Better Than Ricky Gervais Reply Mary E. A food website.

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2009 AT&T Gifts Training 40

Productivityist

MAY 12, 2016

For years I kept reading blogs, listening to interviews and watching TED talks, without implementing what I’d learned. Audio (podcasts, interviews, radio shows, audio books). They’re usually between 20-120 minutes long and are great to listen to in the car or on the train. Just sign up and announce your new policy.

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Men With Pens

DECEMBER 13, 2009

Volunteer Global, Interview with Sarah Van Auken Reply Heather Villa ( @IAC_Heather ) December 14, 2009 at 5:39 am While I may not use my degree everyday, it definitely helps in what I do. Do I write routinely about Policy and Management or about Labor Relations? With that said, you only get out what you put in. Knowledge is valuable.

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Men With Pens

MAY 23, 2010

Peter Shallard - The Shrink for Entrepreneurs ( @petershallard ) May 24, 2010 at 1:24 am You know what? Reply David May 24, 2010 at 7:45 am As well as all these points, I don’t like it when applicants are over familiar. Reply --Deb ( @__Deb ) May 24, 2010 at 7:45 am Yeah, see? And trust us – they arent what you think.

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Men With Pens

MARCH 23, 2010

It Isn’t an Interview You’re all savvy readers, so I’m sure you recognize the problem here. Fun Gets Real Answers Write your client back and explain that this isn’t an audition or a job interview. I am a professional with excellent communication skills. I work well in teams and independently. Oooooookay. Team player?

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2010 AT&T Interviewing Social Media 40

Ideas.Ted

JUNE 24, 2021

In this book, she presents evidence that while large philanthropic donations and headline-making policy changes may get most of our media attention, they are not the only tools to achieve peace. This doubled to age 80 by 2010. The world really can be changed one person at a time. Global life expectancy was a respectable 72.6

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