Remove 2010 Remove Customer Service Remove Phones Remove UPS
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Raise your hand if you like automated phone message systems…

ProAssisting Blog

I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Budget 2010 – The Saviour for Small Businesses? by Stefan Töpfer on Mar 24, 2010 Today, Alistair Darling revealed the budget for the coming year. Not policy. Great blog.

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Customer Service Hell

Catch Friday

I got instead a reminder of real customer service hell a computer answerphone instead of a human voice - do you know what I mean? If I was to consider how many people are unemployed and weigh this up against the profits of this corporate entity - my mind would grovel, wouldn't yours? It certainly is not people is it!

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Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

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Getting Fired Up!

The Small Business Blog

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Getting Fired Up! by Stefan Töpfer on Feb 17, 2010 “Setting an example is not the main means of influencing another. External Links External Links SynergyOne.co.uk

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