Success
JULY 11, 2022
Hire the right people , train them and encourage them to use their brains. You can’t just do a yearly survey and think you will capture it all. This article was published in September 2009 and has been updated. You don’t want people who won’t bend on your policy even if something works better. Evaluating performance.
The Small Business Blog
NOVEMBER 2, 2009
Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Howevcr, slack consumer demand remains a concern.
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Make or Break Moments
JANUARY 7, 2010
I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !
Make or Break Moments
JUNE 1, 2010
Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.
Make or Break Moments
JANUARY 20, 2010
Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. She was looking for patterns. We need to do the same thing with our customers. Customer complaints are another great place to look for patterns.
On The Job
JUNE 1, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, June 1, 2009 Is Stress Making You Want to Kiss Your Job Goodbye? June 1, 2009 9:26 AM David Benjamin said. June 1, 2009 9:26 AM Anita said. June 1, 2009 9:32 AM Anita said.
Service Untitled
MARCH 31, 2010
Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors. Toll collectors need to have customer service training also.
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