2009 Interviewing Survey Training 
Make or Break Moments
JANUARY 7, 2010
I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !
Make or Break Moments
JANUARY 20, 2010
Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. If I heard the same comment from different judges or multiple times then I knew that was an area I needed to address.&#
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Make or Break Moments
JUNE 1, 2010
Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.
On The Job
JUNE 1, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, June 1, 2009 Is Stress Making You Want to Kiss Your Job Goodbye? June 1, 2009 9:26 AM David Benjamin said. June 1, 2009 9:26 AM Anita said. Just got a new deadline!
Service Untitled
MARCH 31, 2010
Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors. Toll collectors need to have customer service training also.
Service Untitled
FEBRUARY 17, 2009
Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Consider a customer satisfaction survey as an example.
Laughing all the Way to Work
SEPTEMBER 20, 2009
© Copyright Patricia Robb 2010 20 September, 2009 The Advertising Game Advertising is effective thats for sure. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. September 21, 2009 Patricia Robb said.
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