2009 Survey Training Travel 
Service Untitled
DECEMBER 12, 2011
It’s certain to be an experience any traveler will remember for years to come. No it’s not a syntax error – the couple traveling from New Zealand to India actually wanted a long layover at the Singapore airport. He also reminded me of a post he wrote about the Charlotte airport in 2009. photo credit: mikecogh.
Service Untitled
MARCH 31, 2010
Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors. Toll collectors need to have customer service training also.
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Service Untitled
MARCH 15, 2010
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. There is now compensation for departure delays, overbookings and on board ground delays.
Laughing all the Way to Work
SEPTEMBER 20, 2009
© Copyright Patricia Robb 2010 20 September, 2009 The Advertising Game Advertising is effective thats for sure. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. September 21, 2009 Patricia Robb said.
Service Untitled
MARCH 4, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. Canada and Mexico.
Service Untitled
NOVEMBER 6, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.
Service Untitled
MARCH 24, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day. They try to go the extra mile.
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