article thumbnail

Is Customer Service Part of Your Business Process?

Make or Break Moments

How you do your business Who your customers are How you find them The 1,2,3s of producing your product/service Your billing and receivables process Employee relations and hiring/firing practices It is all pretty cut and dry. But what about the customer service process? A few months ago a prospect called. Call me 330-414-8792.

article thumbnail

Small Business World News Round-up - 2009/11/10

The Small Business Blog

Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. « Sugar Not The Icing On The Small Business Cake.

2009 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

"North Texas had another earthquake yesterday due to the injection well process in Johnson county."

Denise Aday

“ North Texas had another earthquake yesterday due to the injection well process in Johnson county. Local residents have reported foundation damage but most do not have this particular item in their policies so it will be an out of pocket expense. In May 2009, there were about 17 “minor” earthquakes in Irving.

2009 40
article thumbnail

A quick explainer for COP26 — here’s how climate negotiations work and what’s at stake

Ideas.Ted

It’s a complex process that can be hard to make sense of from the outside, but it’s how international law and institutions help solve problems that no single country can fix on its own. I worked for the United Nations for several years as a law and policy adviser and have been involved in international negotiations.

article thumbnail

Put Customers Before Profits

Make or Break Moments

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Listen carefully to customer complaints – is there a trend that needs to be addressed – an employee or a process that isn’t customer -focused? We do not track customer complaints in order to identify trends.

article thumbnail

Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. Select employees carefully during the hiring process. A good record-keeping policy is essential. These must be well communicated to employees and strictly enforced. Digg Furl Netscape Yahoo!

2007 100
article thumbnail

Answering Your Phone: Is it You or Memorex?

Make or Break Moments

My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. What policies or procedures do you have in place for telephone answering? For me the worst is the company that thinks it is really HIGH TECH and you are suppose to SPEAK your options. How many times do they get it wrong?

Phones 100