Professional Assistant Blog

AUGUST 26, 2007

You are now ready to review and print all of your mail merged letters. Next, you can preview all of your letters, if you wish, but I usually go to the next step, since you will be able to see all of your letters one after the other. Here, click on “Edit individual letters&# , then click “All&# and a new window will pop up.

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Microsoft Word 2008 Cubicle 2007 100

Service Untitled

MARCH 31, 2010

Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.

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Customer Service Etiquette 2008 2009 40

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MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

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Credit Card Customer Service 2009 Travel 40

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APRIL 2, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2006 2009 40

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SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

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MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.

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Customer Service Etiquette 2006 2009 40

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AUGUST 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.

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Credit Card Customer Service Etiquette 2006 40

Laughing all the Way to Work

FEBRUARY 14, 2009

© Copyright Patricia Robb 2010 14 February, 2009 Just a secretary. At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. February 18, 2009 Zelma De Souzasaid.

Time Zones 100

Time Zones IAAP Holidays International 100

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FEBRUARY 17, 2009

Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Service Untitled The blog about customer service and the customer service experience.

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Customer Service 2008 Etiquette 2006 40

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OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Watch criticism, review feedback, and pay attention to marketing successes and failures.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

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Customer Service Etiquette 2006 2009 40

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SEPTEMBER 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

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Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

JANUARY 13, 2009

© Copyright Patricia Robb 2010 13 January, 2009 Is it that time of the year already? Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. January 13, 2009 Anonymoussaid.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes. .&#

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Customer Service Etiquette AT&T 2006 40

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NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

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Customer Service Etiquette Policies 2006 40

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MARCH 20, 2009

Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2006 2009 40

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OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. . “I think Toyota did a good job, and its stock price shows the market shares the same view,&# stated Kazutaka Oshima, president of Rakuten Investment in Tokyo in February of this year. That has been the lowest rank for Japanese car makers in 24 years.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Laughing all the Way to Work

NOVEMBER 8, 2009

© Copyright Patricia Robb 2010 8 November, 2009 Preparing your boss for meetings away from the office or at home I had a good tip from my boss that I have used to help me prepare him for meetings whether they are away or at home. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Time Zones 100

Time Zones IAAP International Calendars 100

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette AT&T 2006 40

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AUGUST 31, 2009

Service Untitled The blog about customer service and the customer service experience.

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USPS Customer Service Etiquette 2006 40

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. August 31, 2009 Suzanne said. September 03, 2009 Jodith said. Lets enjoy our day together.© This in turn makes us very busy as well.

Management 100

Management Time Zones IAAP 2009 100

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APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites.

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Credit Card Customer Service Gifts Etiquette 40

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APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience.

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Office Depot Customer Service Etiquette 2006 40

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MARCH 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.

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Customer Service Etiquette Phones 2006 40

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SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2006 Restaurants 40

Laughing all the Way to Work

OCTOBER 31, 2009

© Copyright Patricia Robb 2010 31 October, 2009 A twelve step program to survive as an Admin My grandson has started walking. Review these steps regularly and practice them in your day-to-day work life. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

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MARCH 24, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day.

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Customer Service Etiquette 2006 Holidays 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Once the invoice arrives you should check to make sure everything is accurate.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

DECEMBER 12, 2009

© Copyright Patricia Robb 2010 12 December, 2009 On the job tips for new Admins. Eve December 13, 2009 Patricia Robb said. Patricia December 13, 2009 danielle.mcgaw said. December 23, 2009 Anonymoussaid. ▼ 2009 (58) ▼ December (5) Office Confidential: Just for fun to start your Ne. Thanks again!

Time Zones 100

Time Zones IAAP International 2009 100

The Marq

APRIL 22, 2010

Aside from business and human etiquette of paying attention to the person you’re with, this is a complete waste of time. Photo Credits: clagnut , poolie , Asim Bijarani Posted by Arash Sayadi on Thursday, April 22, 2010 Topic: Call to Action 0comments: Post a Comment Subscribe to: Post Comments (Atom) Subscribe | Content copyright 2009.

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Phones AT&T Etiquette Email 40

Service Untitled

JULY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.

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Customer Service Agenda Etiquette 2006 40

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MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries.

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Customer Service Etiquette 2006 AT&T 40

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OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate.

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Customer Service Phones Promotion AT&T 40

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. ► January (5) Taking the time to acknowledge someone and say tha.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. no tickets. Do I have everything? This is where a checklist really comes in handy. .

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. January 16, 2010 Foley-In-Charge said. Our office manager updates it every morning.

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Calendars IAAP Time Zones 2010 100

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price).

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Customer Service AT&T Policies Expenses 40