Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.

Credit Card 40

Credit Card Customer Service Etiquette 2006 40

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. August 31, 2009 Suzanne said. September 03, 2009 Jodith said. Admin in the Spotlight: Interview with Lynn Holgat. THanks for sharing!

Management 100

Management Time Zones IAAP 2009 100

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

FEBRUARY 17, 2009

Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. When I reviewed the invoice I noticed there was a guest on our bill who wasnt in our party so that amount got taken off. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Negotiating International 100

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Watch criticism, review feedback, and pay attention to marketing successes and failures.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

SEPTEMBER 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes. .&#

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

MARCH 20, 2009

Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. . “I think Toyota did a good job, and its stock price shows the market shares the same view,&# stated Kazutaka Oshima, president of Rakuten Investment in Tokyo in February of this year. That has been the lowest rank for Japanese car makers in 24 years.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. Admin in the Spotlight: Interview with Lynn Holgat. ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

DECEMBER 12, 2009

© Copyright Patricia Robb 2010 12 December, 2009 On the job tips for new Admins. Eve December 13, 2009 Patricia Robb said. Patricia December 13, 2009 danielle.mcgaw said. December 23, 2009 Anonymoussaid. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© Thanks again!

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

AUGUST 31, 2009

Service Untitled The blog about customer service and the customer service experience.

USPS 40

USPS Customer Service Etiquette 2006 40

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. Admin in the Spotlight: Interview with Lynn Holgat. ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. no tickets. Do I have everything?

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

MARCH 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Admin in the Spotlight: Interview with Lynn Holgat. ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Calendars 100

Calendars IAAP Time Zones 2010 100

Service Untitled

MARCH 24, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Service Untitled

JULY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.

Customer Service 40

Customer Service Agenda Etiquette 2006 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate.

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price).

Customer Service 40

Customer Service AT&T Policies Expenses 40

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Introduce yourself.

Customer Service 100

Customer Service 2010 2009 2008 100

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Melinda | WAHM Biz Builder ( @superwahm1 ) November 20, 2009 at 1:24 am Seems to me this is similar to online networking, in a more productive way. The Metrics of Social Media Reply Pat OBrian November 20, 2009 at 6:19 am The idea of creating a diverse experience is good.

2009 40

2009 AT&T Gifts Training 40