Loosely Speaking

MARCH 19, 2009

We spoke yesterday, March 18, 2009, as a part of her Insider series for Virtual Assistants. Listen to my interview with Jeannine Clontz Jeannine’s goal in offering her Teleseminar series is to help VA Entrepreneurs “increase profits and build the business of their dreams.&# This series is a great investment in your career.

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Brilliantly Better

SEPTEMBER 14, 2010

There were a few bumps on the road, as expected, but I finally managed to arrange for an exclusive interview with Jonathan. Yeap, an exclusive interview with Jonathan Meads, how about that? I started practicing martial arts (Jeet Kune Do, specifically), in February of 2009, so it’s been about a year and a half.

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Interviewing 2010 Social Media AT&T 40

Success

FEBRUARY 15, 2022

In the hopes of healing her own life, she sought training in coaching, nutrition, fitness and mindfulness, and her goal became to teach others how to balance a thriving career, body and mind. His Get Attitude podcast won a Communicator Award for Diversity & Inclusion for his 8:46 Interviews Stories of Black America. Elena Cardone.

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Mentoring International 2021 Social Media 312

LEADERASSISTANT.COM

JULY 17, 2022

She has been the personal and executive assistant of talk show host Conan O’Brien since 2009 and was featured in many of the show’s segments. I’ve had this job for 13 years now, since 2009, when he first moved out here, uh, and also I am, uh, on his podcast. Uh, so tell us what you currently do? Jeremy ( 07:26 ): Hmm.

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Service Untitled

MARCH 31, 2010

Toll collectors need to have customer service training also. Service Untitled The blog about customer service and the customer service experience. Some hideous stories released told of a toll collector not wanting to make change for a $1.75

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Customer Service Etiquette 2008 2009 40

Service Untitled

SEPTEMBER 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

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Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

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Credit Card Customer Service 2009 Travel 40

Service Untitled

APRIL 2, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2006 2009 40

Service Untitled

MAY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Use Glass Doors to Improve Accessibility Douglas May 15, 2009 Culture No Comments In my post on Wednesday , I touched on what I think is an important aspect of manager accessibility, a physically inviting workplace.

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Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

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Service Untitled

FEBRUARY 17, 2009

Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

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Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes. .&#

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Service Untitled

MARCH 20, 2009

Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. . “I think Toyota did a good job, and its stock price shows the market shares the same view,&# stated Kazutaka Oshima, president of Rakuten Investment in Tokyo in February of this year. That has been the lowest rank for Japanese car makers in 24 years.

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Customer Service 2010 Suppliers Etiquette 40

Service Untitled

AUGUST 31, 2009

Service Untitled The blog about customer service and the customer service experience.

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USPS Customer Service Etiquette 2006 40

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites.

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

MARCH 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Leave a Reply « Homework for Training? Let me show you.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

MARCH 24, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Brilliantly Better

MARCH 8, 2010

That was the first coffee shop I sat in during my trip to New Zealand, and that was also the coffee shop in which I met Adam Baker, the man behind ManVsDebt.com , back in October 2009. He wrote a simple yet powerful foreword, which is a very interesting piece in itself, and he’s also featured in a 30 minutes exclusive interview.

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Finance 2010 Interviewing 2009 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries.

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Customer Service Etiquette 2006 AT&T 40

Service Untitled

JULY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.

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Customer Service Agenda Etiquette 2006 40

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate.

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Customer Service Phones Promotion AT&T 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price).

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Customer Service AT&T Policies Expenses 40