Make or Break Moments

FEBRUARY 8, 2010

With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Customer-focused communication, like Toyota is using in their ads is the best. Jonathon Bernstein offers 10 suggestions for using SEO in a Crisis situation. Communication is key.

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Make or Break Moments

MAY 26, 2010

The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. Tags: Carol Ross , elevator pitch , Harvard Business Review Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. It is called the Elevator Pitch Builder.

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Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Make or Break Moments

JULY 9, 2010

Have you looked at the possibility of reinventing what you offer your customers? I guarantee your customers needs have changed – have you? Apple is another example that Harvard Business Review wrote about in their article Reinventing your Business Model. is celebrating their 35th year in business.

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Make or Break Moments

APRIL 12, 2010

I reviewed the hardware list, the parts list, the instructions and the diagrams. How many customers call customer service for clarification? I look for a corresponding “*&# and I found one in a diagram that showed a metal bracket – no spring visible. Not included struck a moment of horror in my mind.

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The Small Business Blog

NOVEMBER 2, 2007

Book Review: Duct Tape Marketing by John Jantsch by Stefan Töpfer on Nov 02, 2007 You know when you read something and you think “ I knew that! &# or “ Why didn’t I think of that before? The way people enteract with eachother either as a customer or shop owner is conveying a message. Digg Furl Netscape Yahoo!

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Make or Break Moments

MAY 6, 2010

One speaker offered to review and make recommendations for improving your website for FREE – her way of giving back to the audience. When we collaborate – the customer wins. The hallway conversation was all about “how can we collaborate to make each other better?&# “What can I do for you today?&#

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Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

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Make or Break Moments

MAY 7, 2010

To request a review copy of Age of Conversation 3 , please contact Gretel Going at gretel@channelvmedia.com or 212.680.0179. All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales.

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The Marq

DECEMBER 17, 2009

TheMarq A Human Perspective on Business and Life Motorola CLIQ Review - Part 1 Technology Review Last week I bought the Motorola CLIQ. Admittedly, I’ve not spent enough time with the device to give it a meaningful review. Next week, I’ll begin my review of the various features, feel, and experience of the CLIQ.

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The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. I was exposed to this book a couple of months back when I signed up to receive a free pre-release copy in exchange for writing an honest, unbiased review on this blog.

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The Small Business Blog

MARCH 7, 2010

Review the handbook at regular intervals to examine whether it needs updating. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 14, 2010

Frank Said on March 21st, 2010 at 9:58 pm Another tip is to align your advertising activity with your public relations activity and if you can, negotiate a review of your product or editorial alongside your advertise campaign. Digg Furl Netscape Yahoo!

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The Small Business Blog

JULY 2, 2010

However, continually reviewing them and being aware of where your best relationships come from can give a great insight into who your big fish can be and that may be different from who you think they are. Adrian Swinscoe Said on July 2nd, 2010 at 2:48 pm Hi John, Thanks for your comment. Digg Furl Netscape Yahoo!

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The Small Business Blog

MAY 30, 2010

Let me know when your book is out I could write a review. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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The Small Business Blog

DECEMBER 29, 2008

« Small Business Blog Roundup 2008-12-28 Book Review: Spare Room Start Up by Emma Jones » « Previous Entries This entry was posted on Monday, December 29th, 2008 at 11:47 am and is filed under Home Business , Self-employed , Small Business / SOHO , Sole-Trader. — ST. Would this still be considered employment?

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The Office Professionals Place

AUGUST 13, 2009

Thursday, August 13, 2009 Self Defense for Admins We are soldiers for the office. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Lets grow together! Great post, Dewoun!

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The Small Business Blog

NOVEMBER 19, 2007

Sell Said on May 26th, 2008 at 7:30 am Nice review. Financial Dashboard Said on September 9th, 2008 at 1:49 am Interesting review, WinWeb good software for bookkeeping and helpful in accounting. Medisoft Software Said on June 13th, 2009 at 8:07 am It seems that Winweb is a great way to go. This is priceless.

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The Small Business Blog

NOVEMBER 23, 2008

Data Computer Security Said on June 30th, 2009 at 10:13 am If you are not sure whether it is virus or spyware/adware, try Hijackthis. You can read review and search it in google. rodrigo Said on November 17th, 2009 at 4:02 am Thanks for the very helpful post Stefan. WHOIS server Domain name: winwebsecurity.com Name servers: ns1.winwebsecurity.com

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The Small Business Blog

MARCH 30, 2010

Wass, that first appeared in the November-December 1974 Harvard Business Review, Management time: Who’s got the monkey?&#. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

FEBRUARY 2, 2008

« Book Review: A Bit on the Side by Jasmine Birtles Introducing: The Small Business Bookshop » « Previous Entries This entry was posted on Saturday, February 2nd, 2008 at 11:59 am and is filed under Finance , find funding. A Guide for Everyone Said on June 25th, 2009 at 8:22 pm Interesting article.

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Service Untitled

AUGUST 6, 2009

Service Untitled The blog about customer service and the customer service experience. The experience started off by me pulling up to the drive-through. The guy came on through the intercom and asked how he could help me. I asked if they had hot chocolate. I ask if they have hot chocolate.

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Service Untitled

MAY 15, 2009

Service Untitled The blog about customer service and the customer service experience. Even though something like this seems out of place on a blog about customer service, a physically inviting workplace leads to employees feeling more comfortable and relaxed. Therefore, it’s relevant.

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Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

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Service Untitled

MARCH 31, 2010

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

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Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. The environment is respectable.

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Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Staying in touch with the customers. Focusing on strategy.

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Customer Service Etiquette Policies 2006 40

The Small Business Blog

AUGUST 15, 2007

Mark-up – make sure you review your mark-up on a regular basis to protect your margins. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

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Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. Possibly Related Posts: Bring customer service call centers back to the US If you have ever called customer service for almost any. In the long run, it’ll save a lot of time and aggravation.

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Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

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The Small Business Blog

OCTOBER 28, 2007

Company Registration Agent Said on May 26th, 2009 at 12:51 pm Great information. anna Said on June 12th, 2009 at 1:16 pm Small businesses have a hard enough time competing with conglomerates, and hopefully measures like these will help even up the playing field. Great post! Somehow, I have understood the basics. Thank you so much.

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The Small Business Blog

OCTOBER 29, 2007

9 Comments » | Trackback | Share This 9 Responses to “ Skype + 3 = 3 Skypephone, but is it for small business? &# Skypephone Review Said on October 31st, 2007 at 1:07 am [.] lyndsey Said on January 15th, 2009 at 5:45 am hey Stefan, I like this find! You can leave a response , or trackback from your own site.

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Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

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Customer Service Etiquette Phones 2006 40

Stephanie LH Calahan

JULY 1, 2011

The other day I was working with a new strategy client and we were reviewing her client sales and communication processes. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!   I'll also share that your customer service is fast! 

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Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

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Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

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The Small Business Blog

OCTOBER 18, 2007

i ‘ve got my goal is business managements can attract more customers from your first customer. Thanks Paul Legal Outsourcing Said on August 28th, 2008 at 5:43 pm Legal process outsourcing deals in legal research,document review,deposition,intellectualproperety,IPR,transcription,patents,copyright,research. Great post!

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