Make or Break Moments

JUNE 15, 2010

Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin. It is exciting to watch the process! At least financially.

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The Small Business Blog

OCTOBER 18, 2007

21 Comments » | Trackback | Share This 21 Responses to “ Small Business Checklist: Business Process Outsourcing &# Floyd Buenavente Said on March 14th, 2008 at 7:50 am Thank you very much for these pointers Stefan. i ‘ve got my goal is business managements can attract more customers from your first customer.

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Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. If I were the customer – how would I feel about the sales process and the experience?

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Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Make or Break Moments

JULY 9, 2010

In those days computer work was primary composed of accounting processing on hand entered data punch cards. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr. Think for a moment about how far we have come with computers. They no longer require a full room but can be stored in your pocket.

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Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

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Make or Break Moments

AUGUST 25, 2010

My blood pressure begins to rise and I haven’t even started the process of getting my questions answered. Imagine how your customers feel? Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What do they say?

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Make or Break Moments

APRIL 23, 2010

A quick glance through the applications let us know the process would be difficult as all of the students had a strong background. We may offer great products and services but are we PASSIONATE about how we help our customers?

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Make or Break Moments

MAY 26, 2010

Carol Ross offers a pretty detailed article that will help you through the process of putting together an effective elevator pitch for your business in her article: Elevator Pitch. Do you have different elevator pitches depending on the situation? Or do you fly by the seat of your pants?

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Make or Break Moments

JULY 13, 2010

Rather than look for a partner to enrich the customer’s experience and give them what they need – we leave them without a resource.

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Make or Break Moments

MAY 6, 2010

He helped his neighbor – and, in the process, made a fortune. Instead, Hamwi rolled up a waffle and plopped a scoop of ice cream on top, creating one of the world’s first ice-cream cones. While at the event I met some amazing women and reconnected with some I’d not seen in years.

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Make or Break Moments

MAY 20, 2010

Keep me posted on your process. I’ve looked at it, and it has inspired me to move some things around on my to do list as well! Great post! Monique Deborah Chaddock Brown said, Thanks, Monique. That wasn’t my statistic but it sure was an eye opener. I’m going to work on mine this weekend. We’ll see how far we get.

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Make or Break Moments

JANUARY 29, 2010

It was a fairly simple process and even included HTML code for spreading the word and creating cutsie REGISTER NOW boxes. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I sent them a message.

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Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! The Global Conversation. Sharing of pics, videos and fun stuff.

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Office Dynamics

OCTOBER 15, 2014

Me: [Long Pause as I process what she has just said, and I have HEARD ] Oh. Simple Abundance: A Daybook of Comfort and Joy by Sarah Ban Breathnach (2009). Grand Central Publishing; Reissue edition (September 9, 2009). Not long after, I had phone call with a close friend that has known me since high school. Friend: I miss you.

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The Small Business Blog

JUNE 10, 2009

WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. Any receipts can be uploaded by fax, scanned via email or sent to our processing centre and will be processed within 72 hours of receipt. This is just one service aimed at making you focus on your business and not on your admin.

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The Small Business Blog

JANUARY 29, 2009

The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. Also, it is important not to lose focus of your main priority as a small business: making money. Just a opinion!

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The Small Business Blog

AUGUST 1, 2010

Select employees carefully during the hiring process. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! A good recordkeeping policy is essential.

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The Small Business Blog

APRIL 21, 2008

Takeover Disasters by Stefan Töpfer on Apr 22, 2008 The process of taking over another company can be a very exciting time for you and your business, but it can very quickly turn into an unpleasant experience with serious lasting consequences. Legislation or consumer attitudes towards products and advertising can be vastly different.

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The Small Business Blog

MARCH 2, 2010

The process of bootstrapping can make it possible for even those with empty pockets to fulfill their ambitions if they have the head and the heart for it. As someone who is in the process of getting a business off the ground, I can relate to a and have personally used a lot of the suggestions you mention. Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 27, 2010

I look forward to reading about the featured business, however, I will know that it only made it up there because the owner convinced more of his family and friends to click on the “like&# button, as opposed to a analytical judgement of their business plan and processes. Digg Furl Netscape Yahoo!

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The Small Business Blog

AUGUST 7, 2007

So instead of digging through file folders and your “sent&# email, here are five suggestions for setting up quick and dirty business processes and organizing your information for easy access:… &# Being organized from day one will save you a lot of time and help you to stay focused on your business – not your office.

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The Small Business Blog

JANUARY 25, 2010

Carl Said on January 26th, 2010 at 2:47 pm Yes managing chnage and incorporating process and making sure they are adhered to is very challenging. Although it seems obvious, the passion that SMEs have for what they do can lead them to ignore the need for a market. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 19, 2008

However, the initial process of incorporation can be lengthy and expensive. that you will need the help of a lawyer at some point early on, whether you are in the process of determining the legal form of your business or choosing a name. The corporation itself is able to quite easily raise capital by selling off stock.

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The Small Business Blog

APRIL 20, 2010

Categories Announcements Balderdash Business Books Business Checklists Business Ideas Business Quotations Comments Customer Service Guest Blog How to … avoid growing pain be eco-friendly be successful bootstrap choose your office deal with taxes do a reality check do a SWOT plan do bookkeeping. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 30, 2010

Working a full time job definitely slows down this process considering working online is not my primary income source. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

FEBRUARY 2, 2008

Once you know where your money is going and what benefit you derive from this expenditure, you can start thinking about different – more cost effective – ways to achieve the same result, and have a healthier small business in the process. A Guide for Everyone Said on June 25th, 2009 at 8:22 pm Interesting article.

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Stephanie LH Calahan

JULY 1, 2011

The other day I was working with a new strategy client and we were reviewing her client sales and communication processes. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service!   I'll also share that your customer service is fast! 

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The Small Business Blog

MAY 20, 2008

This would save time and cut down on the level of involvement you would need to have in the process. CV Writing | Blogger Said on May 7th, 2009 at 1:55 pm Great idea for a start up Stefan. curt Said on October 30th, 2009 at 4:38 am Thanks for the interesting post. Chris Burgoyne www.loan-machine.co.uk www.iva-machine.co.uk

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The Small Business Blog

OCTOBER 26, 2007

It usually indicates problems during the hiring process or management problems within the company. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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Service Untitled

AUGUST 31, 2009

Service Untitled The blog about customer service and the customer service experience. One thing I noticed after I ordered something I didn’t actually need was that Amazon has what is probably the simplest return process I’ve ever seen from any online company. Click “Need to return an item?

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The Small Business Blog

AUGUST 7, 2007

Only need very little business experience: we live in a time when business processes are rewritten, and much happens online, information, advice and tools are available for free, communities help you to build online networks and make starting easy. It’s all about matching the right personality with the right business. Be very realistic.

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The Small Business Blog

NOVEMBER 19, 2007

How many times have you started to do something then not fully understood the softawre that you are using, which stopped the whole process ? Medisoft Software Said on June 13th, 2009 at 8:07 am It seems that Winweb is a great way to go. Good support Vital !! What a great team.keep up the great work. Digg Furl Netscape Yahoo!

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Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

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Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

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Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. They will also order products from the competitor to see what the experience is like — packaging, updates during the shipping process, product quality, etc.

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The Small Business Blog

NOVEMBER 19, 2007

Henal Said on July 16th, 2009 at 6:57 am Your works could not be more true! Online business marketing for many is just a task, for me it is a way to see if I can get results from my efforts and I take pride in the process. Regards Henal Nataly Said on August 12th, 2009 at 6:24 pm Absolutely agree! Isn’t that great?

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