2009 Calendars Phones Social Media 
Success
MAY 19, 2023
And it takes 66 days to form a habit, according to a 2009 study published in the European Journal of Social Psychology. The Scheduler Tool: calendar Method: Write just a sentence or two in every calendar day’s box. The Photographer Tool: phone or camera Method: Use photographs to capture your day in a meaningful way.
Make or Break Moments
AUGUST 25, 2010
Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Tags: answer the phone , build customer relationships , customer relationship , get a real person Julie-Ann said, You are absolutely right in the advice you provide.
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Success
SEPTEMBER 20, 2022
Looking at your phone you find three texts that say, “Hey is this meeting happening?”. Most achievers have no trouble codifying clear goals but then let time-sucking “opportunities” creep into calendars. In 2009, Paul Graham, co-founder of startup accelerator Y Combinator, wrote an essay entitled, Maker’s Schedule, Manager’s Schedule.
Make or Break Moments
JANUARY 29, 2010
His phone is turned off – probably to avoid my text messages – and the silence is killing me. I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. So I focus on work. Except, guess what?? Except here’s the rub.
Make or Break Moments
DECEMBER 16, 2009
One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.
Make or Break Moments
AUGUST 10, 2010
Do your employees understand the concept of building relationships with each person that comes in the door or calls on the phone? If you were to create a Customer Relationship Experience rather than a Customer Service Experience – how would they look different? Or would they? Share your tips for success here.
Make or Break Moments
JULY 20, 2010
The book is divided into ten categories: Greeting Customer-Focused Involve Associates Involve Customers Make it Easy Make it Right Offer Value Phone Conversations Say Thanks Be Visible Each section offers quick and easy-to-implement suggestions for ways to put customers first in your business.
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