The Small Business Blog

MAY 13, 2010

I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. I have found that where I would like to think that I am quite personable face-to-face, my professional training steers me to a slightly more stilted style of writing for an audience. Digg Furl Netscape Yahoo!

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The Office Professionals Place

FEBRUARY 2, 2010

According to the Association for Psychological Science (2006), the unconscious transmission of actions or emotions from one individual to another is possible. How to deal with it: Provide written materials and information about the training or workshop you wish to attend. Look into purchasing an all-in-one fax, printer, and copier.

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Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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Service Untitled

SEPTEMBER 7, 2010

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. The customer retains that brand loyalty and re-purchases or re-uses that product or service.

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Men With Pens

JUNE 24, 2012

The reason that this feels icky is that many of us are not trained salespeople. Consumers now use the internet for three things: to research, to purchase, and to socialize. But the research and purchase aspects are a goldmine: the key is adapting old-school techniques and applying them to these new aspects of consumer behaviour.

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Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford.

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Service Untitled

OCTOBER 28, 2010

Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions.

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Service Untitled

OCTOBER 15, 2010

I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. If I did, I would be entitled to an immediate 20% discount off of my first purchase. What about me? I want to be recognized as special too.

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The Small Business Blog

NOVEMBER 9, 2009

« 5 tips for Sourcing Employee Training for Small Businesses Small Business World News Round-up – 2009/11/10 » « Previous Entries This entry was posted on Monday, November 9th, 2009 at 1:41 pm and is filed under Comments. Who the hell made Sugar a Lord anyway any why? Digg Furl Netscape Yahoo!

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Service Untitled

FEBRUARY 19, 2010

If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&# Better trained employees take a personal interest in the business and the customers. Publix guarantees, “We will never knowingly disappoint you.

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Service Untitled

APRIL 14, 2010

Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. This works out to a 2% rebate, and if I use the card to purchase all my merchandise at Nordstrom, it comes out to a 4% rebate. For every 2,000 points I accumulate, I receive a $20.

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Service Untitled

APRIL 2, 2010

Everyone has had the experience of walking into a store with a list of what they wanted to purchase, and upon entering the store had been so overwhelmed by confusing layouts and designs of the store, they quickly got discouraged. Introducing the Service Untitled Team When I started Service Untitled back in April 2006, I.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it?

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Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

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Service Untitled

JUNE 22, 2010

To show our appreciation, at the end of this short survey, a coupon for a 20% discount is attached to be used towards your next purchase. How frequently have you purchased our products or used our services? Thank you again for using our company, and we appreciate your honest opinions. Which of our products/services have you been using?

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Service Untitled

MARCH 22, 2010

3 Responses to “B&H Customer Service&# Tim Sanchez said: Mar 22, 10 at 11:05 am My dad recently purchased a new DSLR camera from B&H. He shopped price, which B&H was competitive with, but he ultimately purchased from them because of their excellent customer service record.

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Service Untitled

OCTOBER 25, 2010

For instance, I have a Keurig coffee maker which I find incredible, yet I was not the purchaser. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Still positive consumers like me are potential customers. Networking.

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Service Untitled

JULY 15, 2010

The book starts out like a regular retail sales training book, but highlights some great ideas. It is divided into eight chapters beginning with the financial and physical aspects of retail stores, and honesty in on employee hiring, training, building, and coaching. Great employees do the right things when you aren’t there.

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Service Untitled

MARCH 12, 2010

NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet. I’ve always had quality service from the Toyota Service Department I frequent for my oil changes, and if I’m ever in the market again to purchase another vehicle, it will ONLY be a Toyota!

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Service Untitled

MAY 12, 2010

On a recent exchange of a garment I had purchased where the zipper stuck the first time I wore the skirt, the store was gracious enough to replace the garment with another one even though I had made &# a final purchase, no returns please.&# Make your products easy to sell. Go the extra mile for a customer.

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Service Untitled

OCTOBER 11, 2010

The book offers excellent advice on training to help employees realize the importance of consistently amazing customer service. Pros : The book provides a great personal story of a man who started out with little money and no training. Interested : You can purchase this book from Amazon.com for $19.77 in Kindle format.

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On The Job

AUGUST 26, 2009

But that brings up another point besides my sometimes dubious purchases -- what have we learned from the "boom or bust" of the job market? (And just for the record, I never invested in more than two -- OK, three -- Beanie Babies, and I never spent more than $100 on a purse. OK, maybe once.)

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Service Untitled

APRIL 5, 2010

It started with purchasing massive quantities (huge diaper loads) from all major manufacturers like Proctor & Gamble, Johnson & Johnson, etc. .&# Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc.

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Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers. Customer service must go above and beyond what the end-user might expect.

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Service Untitled

SEPTEMBER 24, 2010

How to diffuse an angry customer A friend of mine purchased a pair of shoes from. photo credit: Kirstea Possibly Related Posts: A customer service lesson from a JetBlue flight attendant A JetBlue flight attendant made all the headlines yesterday when. You can follow any responses to this entry through the RSS 2.0

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Service Untitled

SEPTEMBER 17, 2010

When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. He couldn’t find any sales staff to help, and there was not one specialist available in the electronics department which consisted of televisions, computers, etc.

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The Small Business Blog

OCTOBER 2, 2007

Having looked into the options we have decided to purchase the Interwatch Security system. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us. great work stefan.

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Service Untitled

APRIL 16, 2009

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge.

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Brilliantly Better

SEPTEMBER 16, 2010

I’ll eventually get an iPhone, and when I do, this will be my first app purchase. Limiting Factors- Biology Enters Time Management Reply 3 Eric | Eden Journal September 16, 2010 at 3:10 pm After reading a preview copy of Assess-Decide-Do, I really want an iPhone. Eric | Eden Journal´s last blog.

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Brilliantly Better

MARCH 8, 2010

I didn’t have the chance yet to dig into my purchase, but just from skimming the PDF I know it’ll be way more worth to me than the $17 I just forked out. I’m sure, with the readership Adam rightfully has developed, he could have easily sold a ton of copies even at a higher price. Thanks for the reminder/recommendation.

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Brilliantly Better

SEPTEMBER 16, 2010

It may even have convinced me that purchasing an iPad would be worth it – unless of course Dragos is planning on creating a version for Windows. I strongly suggest that the user takes the time to learn the framework (links are in the app) to get the most from it. I have stared doing such activities in ly life too.

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Men With Pens

MARCH 1, 2010

It’s backbreaking work, and when they first purchased it, the place was also not making much money. Freelancing is NOT the gravy train, if you think it is, then you’ve got problems. Joe – I’d be remiss if I ever said in my whole freelancing career that it’s a gravy train. Powered by frugal

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Brilliantly Better

AUGUST 17, 2010

It’s the main reason behind any kind of value transfer between you and your readers, being it a click on a banner in your sidebar, or an ebook purchase. It’s the fundamental ingredient of personal branding. As such, reputation is the fundamental ingredient in building a business based on your blog.

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Men With Pens

JANUARY 3, 2010

That would make it the norm, the expected… would there still be resistence to purchase? If the objective is training in a specific subject, some of these would work better than others. Is the goal training? Training is something a lot of people can easily see spending money on, because there’s such a definite return.

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Men With Pens

JANUARY 10, 2010

I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere. Trust before like, in all initial purchases and sales.

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Brilliantly Better

MARCH 7, 2010

Just as we have certain gifts we would want more than others, the same is true for them as well, and so taking this into account can lead you to provide some great gifts that show more guided purchasing and thought.

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Men With Pens

DECEMBER 6, 2009

My blog is my proof of purchase. That salary came from advertising purchased by business to air on my station. But they’re terrible for training or intensive learning, for exactly the reasons you mention… and that’s exactly why paid content formats sit nicely right next to blogs and thrive. I apologize.)

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