Service Untitled

MARCH 22, 2010

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

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OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too.

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Service Untitled

NOVEMBER 6, 2009

Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.

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Service Untitled

JUNE 15, 2010

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

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Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

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Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

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Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

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Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that? Just yesterday flood insurance has been temporarily brought back until the end of May.

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The Small Business Blog

NOVEMBER 10, 2007

Should this be policy – they are in trouble. If Apple wants to provide support on par with the quality of their products, I think they need to understand the difference between training their agents and actually educating their agents. Hope you get it sorted out. HP’s support drives you nuts! Digg Furl Netscape Yahoo!

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Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. As to the jeans in the extra small size, I can appreciate the need to keep the mannequins well fitted, but these jeans were on the rack, even if by error, and not needed to be on any display mannequin.

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APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

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Service Untitled

APRIL 29, 2010

The airline company must display a customer service plan as recommended by the DOT which clearly outlines the company’s policy for such services relating to over booking, baggage handling, customer compliance and other issues that might apply to passengers.

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Service Untitled

APRIL 5, 2010

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers.

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Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

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The Small Business Blog

OCTOBER 1, 2007

More often than not that train has moved on. he sold policies out of the trunk of his car for many years. This is the stuff they should be teaching people struggling to get their MBA’s Bowling Balls For Sale Said on July 18th, 2008 at 8:40 pm I like what you said here “Bootstarppers don’t follow the herd.&#

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The Small Business Blog

OCTOBER 2, 2007

4, 2007) The Boring Made Dull Said on November 9th, 2007 at 3:47 am Economics and Social Policy – XXXVII archives submit postWelcome to the November 8, 2007 e … THE SMALL BUSINESS BLOG » Blog Archive » New Small Business Startup Idea: Virtual Import/Export Assistant Said on November 13th, 2007 at 12:57 pm [.]

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Service Untitled

JANUARY 15, 2010

The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# The shoes were so uncomfortable; she had numerous blisters on her toes, so she went back to the store to return the shoes.

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Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

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Men With Pens

MARCH 18, 2010

It includes hundreds of hours’ worth of training modules – with new additions constantly coming in – task lists to keep you moving forward, how-to videos, and community forums, as well as one of the best guarantees we’ve ever seen: They guarantee you’ll earn your first dollar using the Gamer Lifestyle in just three months, or your money back.

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Men With Pens

MARCH 4, 2010

How might a relatively recent college graduate, who has not yet had significant work inside their field of training or interest, get started as a freelancer? Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc.

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Men With Pens

FEBRUARY 23, 2010

It’s more difficult to organize a coherent train of thought through 50 pages than it is through 5. For one thing, there are more possible sidetracks for the train to take , risking it getting lost. Usually copy comes in nice bite-sized chunks: a webpage, a blog post, an article, a press release. The long ones tell an epic.

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Men With Pens

JUNE 23, 2010

Fiction is great training to become a good writer. Of course, fiction isn’t just a good training ground to being a better writer. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Powered by frugal

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Brilliantly Better

AUGUST 25, 2010

Comments Policy A blog is about interaction more than it is about broadcasting. From this level up, I think you could update your comment policy. I’m saying that if you do your job constantly, at some point you will create some opponents. It’s natural, don’t be upset. Don’t get nervous. Don’t panic. Go on and do your job as usual.

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Men With Pens

MARCH 1, 2010

Freelancing is NOT the gravy train, if you think it is, then you’ve got problems. Joe – I’d be remiss if I ever said in my whole freelancing career that it’s a gravy train. Rebecca couldn’t have said it any better about sacrificing. It’s a sacrifice everyday. So raise your rates… absolutely.

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Men With Pens

JANUARY 17, 2010

Reply FJ - No BS Fitness Blog ( @fitjerk ) January 18, 2010 at 11:11 pm @James Yeah very true… but if I wasn’t training clients by now I’d be worried. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc.

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Men With Pens

JULY 18, 2010

While training for competition, I learned many valuable lessons (beyond the kind that made sure you didn’t canter off to your death). Have you also found that horse training psychology (i.e. making the desired behaviour easy etc) is helpful for human training psychology? But I digress. Thanks for sharing.

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Men With Pens

APRIL 6, 2010

I have taken language courses for free, learned new programs with video training, and have thousands (if not millions of books available). Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Powered by frugal

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Men With Pens

NOVEMBER 19, 2009

Octopus Obedience Training—Better Than Ricky Gervais Reply Deneen Wilson ( @typingbug ) November 20, 2009 at 8:41 am This is so true. Am I formally trained in food preparation? Octopus Obedience Training—Better Than Ricky Gervais Reply Mary E. Mine are trained. Can’t argue with that! James, another fine guest post.

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Men With Pens

JUNE 30, 2010

Your mind, like your body, must be trained to perform in certain ways, and a regimented schedule is a necessity when it comes to earning a living as a freelance writer. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc.

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Men With Pens

JULY 7, 2010

When training young people in ad agencies I always coach them to start with the positives, with the things they like and that are on target, then their comments will be better received and will have context. I think we’ve all arrived at a very special place. Powered by frugal

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Men With Pens

JULY 4, 2010

That’s just a fast train to writer’s block. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Forget that. You’re not here to impress anyone – and you shouldn’t be trying to either.

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Men With Pens

MAY 23, 2010

After reading through thousands of job applications, it’s amazing how much a little copywriting training would help almost everyone. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Powered by frugal

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Men With Pens

FEBRUARY 25, 2010

People like me often have extremely broad knowledge of a number of subjects in which we don’t have formal training. What does is past history, education, the books on my shelves, schooling, training, my work history and employment and life experience itself. But where is the line? What is “qualified to write on a subject?&#

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Men With Pens

JANUARY 3, 2010

If the objective is training in a specific subject, some of these would work better than others. Is the goal training? Training is something a lot of people can easily see spending money on, because there’s such a definite return. It’s not in a crazy niche like Train Your Cat To Use A Toilet And Talk, either.

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Men With Pens

JUNE 9, 2010

I don’t think he really understood but he nodded like he did because he’s well trained. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc. Amy Harrison´s last blog. Powered by frugal

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Brilliantly Better

MARCH 10, 2010

Mazzola March 13, 2010 at 12:40 am Honesty is always the best policy! I know in my work, close outs on projects we focus on the best things and reproduce them and share it with others and train that. I also love that you point out about personal responsibility. Keep writing. and Thank you for being so honest. Reply 41 Lori E.

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Brilliantly Better

MARCH 4, 2010

A ‘No Regrets’ policy in which we just ditch any feelings we may have about our past behaviour is, I believe, selfish. Sometimes we need to hold regrests for a while to remind us that we’ve been fatheads in the past. Joe Pritchard´s last blog. Keep your tank full!

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