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JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. I know about the company because they make my favorite pair of headphones. Our founder, Prof.

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Brilliantly Better

SEPTEMBER 14, 2010

He gave me his email and from that point, our message exchange speed changed from the speed of a pedestrian in a park, to a supersonic ariplane. There were a few bumps on the road, as expected, but I finally managed to arrange for an exclusive interview with Jonathan. Yeap, an exclusive interview with Jonathan Meads, how about that?

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Brilliantly Better

APRIL 29, 2010

How To Train Your Brain First of all, let me tell you that I was in search for something similar to Lumosity for a long time. Brain Exercises Just like physical exercise, brain training must be performed in a balanced way. Train Brain for Attention: Lost In Migration Apparently, this was the most difficult game for me.

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The Small Business Blog

NOVEMBER 9, 2009

As I mentioned in my CNBC interview last week , these high interest rates take all the profit margin out of the business that can be done out there. My email address is Patrick(at)PMJohnson.com. I’ll email you back with contact details for you to get hold of me and we can have a chat. Please feel free to get in touch.

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MAY 8, 2006

Not all accountants are created equal (how do you choose an accountant) by Jason Holden on May 08, 2006 My first contribution to this blog has resulted from a recent experience had by a new client of my practice with someone who also used the title ‘accountant’. You can leave a response , or trackback from your own site.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.

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OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I am probably not the only customer out here feeling this way. Resolve my problem.

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JUNE 30, 2010

Remember train, train, train. When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer.

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APRIL 22, 2010

Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. photo credit: Stipo team Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Those emails count in customer service Emails can be an important part of business.

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APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

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JUNE 4, 2009

An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

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OCTOBER 6, 2010

We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Maybe it’s time for a bit of attitude adjustment? Think of it this way if you would. You can follow any responses to this entry through the RSS 2.0

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MAY 19, 2010

Some of my colleagues send thank you notes by email, but I prefer to write them by hand. It makes so much more of a positive impression on recipients than an email, especially since so few people take the time to send them anymore.

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MARCH 15, 2010

Complimentary in-flight email and instant messaging known as “Beta Blue&# , first checked bag free, 36 channels of Directv, 100 channels of XM Radio, and unlimited named snacks are advertised on their website.

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MARCH 16, 2009

Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. When an issue is resolved on the first contact, one representative handles the issue and knows what it is about.

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SEPTEMBER 24, 2010

Make sure to enter the caller’s name, phone number, and/or email address. After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately. Notate the case accordingly. Until further notice, there is no need to forward case notes to the DM and request follow-up through that channel.

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OCTOBER 28, 2010

Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses. Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart. So how do structured data analysis feedbacks work?

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AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Consequently there are fewer emails now to answer and a lot more time to devote to her family.

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AUGUST 12, 2010

If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Admit when something has gone wrong, and correct your mistake. Always apologize to the customer. Stay in contact with the customer, and know their needs.

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JUNE 22, 2010

I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization. You never know; you could be gaining another loyal customer.

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MARCH 4, 2009

Please email me your email address and I will send you more information about the Accenture research and findings. Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training? Do you have any contact information that I could use to try and gt a copy of the report?

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JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

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FEBRUARY 26, 2009

A reader named Nancy emailed me today expressing the frustration she feels when she works with extremely angry customers who just won’t let her talk. Leave a Reply « Homework for Training? Her frustration is certainly called for and it is a common one at that. Many times people just want to know someone cares.

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APRIL 7, 2010

Lauderdale Airport for a Spirit Airlines flight that we’d booked to San Antonio, Texas, and had confirmed by email, and were told by a Spirit employee that they didn’t fly there any more. Lauderdale on an entire route. We arrived at Ft. That was it. No apology, no explanation. They hadn’t just canceled a single flight.

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Brilliantly Better

SEPTEMBER 14, 2010

Yes, for you, the long time reader of this blog, the one who stayed behind the lines, never commenting, but always consuming the content, and sometimes sending me a short email like “thanks, Dragos, that helped”. Use the email address you used to buy the book so I can check out the sale. I know you’re out there and this one is for you.

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OCTOBER 21, 2009

email, web, etc.). Fewer callers getting through to employees means fewer are employees are needed and more money saved, so companies design extremely complicated phone systems that are designed to help customers automatically (self-service) and have messages pushing customers to other support mediums (e.

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Brilliantly Better

AUGUST 10, 2010

For instance, just when I started to mention affiliate marketing more on my blog, one of my friends, Corbett Barr, sent me an email telling me that he’ll restart his affiliate marketing beginner course. A Blitz Interview With The Man Behind This 1. I won’t make any assumptions about this, now that you read the interview.

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MARCH 8, 2010

Leo Babauta Foreword and Interview as a Bonus Yes, you got the right, the man who practically started what we know today under the name of “minimalism”, Leo Babauta from zenhabits.net , is part of this guide. You’ll also have a 30 minutes interview with J.D. Because this huge bonus is only the visible part of the iceberg.

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JUNE 6, 2010

Exhale subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? As simple or as complicated as you see fit. { The Seduction of Affiliate Marketing Reply Cancel reply Leave a Comment Previous post: You Have The Right To Hit Your Own Wall Next post: Inhale.

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AUGUST 19, 2010

The about page should be the place where you should list all your credentials, testimonials and all the other references about you on the interwebs: interviews, collective projects, media appearances and so on. Entrepreneur Interview – Yolanda Facio Reply 3 rob white August 19, 2010 at 3:22 pm Hi Dragos, Great to keep in mind.

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SEPTEMBER 12, 2010

Train yourself to become better at killing tasks. So, if you’re into it, just hit me up with an email in which you’re telling me your blog address, a few words about yourself and why would you like to review it. Many productivity techniques are using this subliminal approach. What you have to do is a burden.

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Men With Pens

JANUARY 21, 2010

About the Author: Josh Hanagarne is the twitchy giant behind World’s Strongest Librarian , a blog about living with Tourette’s Syndrome, kettlebells, book recommendations, buying pants when you’re 6’8”, old-time strongman training, and much more. Please subscribe to Josh’s RSS Updates to stay in touch. Must be broken or some shit.

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Brilliantly Better

JUNE 3, 2010

Kim Maglinti – Blogger and Creator of Mindset Success Coaching (Interview) Reply 6 Sandra Lee June 4, 2010 at 1:22 am Dragos, As always an insightful post and I couldn’t agree more. Sometimes we have to hit our own wall in order to understand things better in life so we can be more prepared for the next crazy thing that happens.

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MAY 16, 2010

Blogging As A Personal Development Tool 7 Questions To Answer Before Publishing A Blog Post Travel As A Personal Development Tool – The How To 33 Questions For An Interview With Yourself Still think productivity means getting things done? Well, I dont. I think productivity means having a life while still getting things done.

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APRIL 14, 2010

Reply Cancel reply Leave a Comment Previous post: 10 Steps to Turn Your Passion into Business Next post: How To Invest In Yourself (And Why) subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? I have stared doing such activities in ly life too.

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MARCH 25, 2010

This person can work in a coffee shop, in a library, in airports or train stations. But there is an important 25% which is made by consulting time, programming or interaction (email or social media). As for work spaces for the nomadic, I interviewed Manu Kumar owner of The Business Class.net a while back.

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OCTOBER 14, 2010

You will be trained to spot that subtle movement which will lead to something extraordinary. Reply 7 Rick October 18, 2010 at 7:15 pm Dragos, I am here and sorry for my earlier comment – it was bad timing on my part as my email was full of scammers and I didn’t mean to take that out on you. Yes, you will.

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