The Small Business Blog

NOVEMBER 16, 2009

Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. Please enter your real name, not your company, product or services name.

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Brilliantly Better

SEPTEMBER 14, 2010

He gave me his email and from that point, our message exchange speed changed from the speed of a pedestrian in a park, to a supersonic ariplane. There were a few bumps on the road, as expected, but I finally managed to arrange for an exclusive interview with Jonathan. Yeap, an exclusive interview with Jonathan Meads, how about that?

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The Small Business Blog

FEBRUARY 21, 2010

Interview applicants in a structured way by asking all of them the same questions. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. Please enter your real name, not your company, product or services name.

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Ian's Messy Desk

JUNE 30, 2010

ask.metafilter.com) The Best Productivity System There Is (celestinechua.com) Related Posts: A Personal Time-Management Self-Assessment Interviews With Productivity Experts at Productivity501 links for 2006-08-19 Productivity Did you enjoy this post?

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The Small Business Blog

AUGUST 11, 2006

AccountsVision + WinWeb = WinWeb AccountsVision by Stefan Töpfer on Aug 11, 2006 Following our recent agreement, Steve Checkley and I had our first working meeting yesterday. » « Previous Entries This entry was posted on Friday, August 11th, 2006 at 9:33 am and is filed under Accountants/CPAs , WinWeb.

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The Small Business Blog

MAY 20, 2008

I don’t feel a CV will get you a job – but it will get you an interview. Therefore the idea of a client completing a form and emailing it to me does not allow me to get a really good understanding of the individual’s skills, expertise and very importantly their personality. Chris Burgoyne www.loan-machine.co.uk

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The Small Business Blog

NOVEMBER 9, 2009

As I mentioned in my CNBC interview last week , these high interest rates take all the profit margin out of the business that can be done out there. My email address is Patrick(at)PMJohnson.com. I’ll email you back with contact details for you to get hold of me and we can have a chat. Please feel free to get in touch.

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Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. Less than a week later, I received an email from an editor at John Wiley & Sons.

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The Small Business Blog

MAY 8, 2006

Not all accountants are created equal (how do you choose an accountant) by Jason Holden on May 08, 2006 My first contribution to this blog has resulted from a recent experience had by a new client of my practice with someone who also used the title ‘accountant’. You can leave a response , or trackback from your own site.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.

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Men With Pens

MARCH 13, 2012

I hear about writer’s block all the time – in my online writing course, on my blog, even through private emails that only hint and whisper at the monster lurking under the bed. This interview is going to be spectacular: Peter Shallard is a writing psychology genius with a leading reputation for changing how you think.

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The Small Business Blog

NOVEMBER 1, 2007

When we meet or speak (with those who are not local) to prospective clients I admit we actually interview them, mainly to see if they are a fit with us, our way of working and our existing clients. Please enter your real name, not your company, product or services name. If you enter your URL, your name will become a link to the URL.

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Success

JULY 27, 2022

But around 2006, when he was starting his short-video production company, Sizzle It!, Take some time to interview and vet the engineers with high ratings and lots of logged contract hours—it’s a good filter for finding good talent initially.”. he thought he needed the credibility of a Madison Avenue address to attract top-tier clients.

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Service Untitled

APRIL 22, 2010

Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. photo credit: Stipo team Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Those emails count in customer service Emails can be an important part of business.

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Service Untitled

JUNE 4, 2009

An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

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Service Untitled

APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

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Men With Pens

OCTOBER 28, 2012

Even though I had no journalism experience, I interviewed with a local magazine editor who was impressed by the fact that I taught writing courses to college students. During the event, offer an easy way for people to subscribe to your email list , and be sure to mention it during your presentation. Have a book?

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Service Untitled

OCTOBER 6, 2010

We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Maybe it’s time for a bit of attitude adjustment? Think of it this way if you would. You can follow any responses to this entry through the RSS 2.0

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On The Job

APRIL 13, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, April 13, 2010 How Badly Do You Need Time Off? Once you get to burnout, it’s very difficult to recover,” she says. April 17, 2010 11:52 AM Dan McCarthy said.

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Service Untitled

OCTOBER 26, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Service Untitled

MAY 19, 2010

Some of my colleagues send thank you notes by email, but I prefer to write them by hand. It makes so much more of a positive impression on recipients than an email, especially since so few people take the time to send them anymore.

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Service Untitled

MARCH 16, 2009

Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. When an issue is resolved on the first contact, one representative handles the issue and knows what it is about.

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Service Untitled

MARCH 15, 2010

Complimentary in-flight email and instant messaging known as “Beta Blue&# , first checked bag free, 36 channels of Directv, 100 channels of XM Radio, and unlimited named snacks are advertised on their website.

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Service Untitled

SEPTEMBER 24, 2010

Make sure to enter the caller’s name, phone number, and/or email address. After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately. Notate the case accordingly. Until further notice, there is no need to forward case notes to the DM and request follow-up through that channel.

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Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Consequently there are fewer emails now to answer and a lot more time to devote to her family.

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Service Untitled

JUNE 30, 2010

When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer. When you enter the world of social media, service or product problems can immediately become public discussions.

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Service Untitled

OCTOBER 28, 2010

Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses. Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart. So how do structured data analysis feedbacks work?

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Service Untitled

AUGUST 12, 2010

If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Admit when something has gone wrong, and correct your mistake. Always apologize to the customer. Stay in contact with the customer, and know their needs.

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Service Untitled

JUNE 22, 2010

I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization. You never know; you could be gaining another loyal customer.

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Service Untitled

JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

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Men With Pens

JANUARY 14, 2010

Alright, well, I know he emailed me to let me know I had a broken link in a post. And I know he was interested in what that link led to, which made me think well of him, so I emailed him back. In less than 5 emails, in fact. This is perhaps my most important rule of thumb, whether writing books, blog posts, or emails.

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Service Untitled

MARCH 4, 2009

Please email me your email address and I will send you more information about the Accenture research and findings. Do you have any contact information that I could use to try and gt a copy of the report? Brian Sprague said: Apr 02, 09 at 1:05 am Tim, Sorry for the delay in responding.

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Practically Perfect PA

SEPTEMBER 26, 2017

Checking emails (both work and private) and social media channels. However, most of the time I am busy screening and filtering the emails of my two bosses. I am a proud member of IMA (International Management Assistants) since 2006. I also publish interviews, share articles and write my own statements.

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Brilliantly Better

SEPTEMBER 14, 2010

Yes, for you, the long time reader of this blog, the one who stayed behind the lines, never commenting, but always consuming the content, and sometimes sending me a short email like “thanks, Dragos, that helped”. Use the email address you used to buy the book so I can check out the sale. I know you’re out there and this one is for you.

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Service Untitled

FEBRUARY 26, 2009

A reader named Nancy emailed me today expressing the frustration she feels when she works with extremely angry customers who just won’t let her talk. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers.

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Brilliantly Better

MARCH 8, 2010

Leo Babauta Foreword and Interview as a Bonus Yes, you got the right, the man who practically started what we know today under the name of “minimalism”, Leo Babauta from zenhabits.net , is part of this guide. You’ll also have a 30 minutes interview with J.D. Because this huge bonus is only the visible part of the iceberg.

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Service Untitled

OCTOBER 21, 2009

email, web, etc.). Fewer callers getting through to employees means fewer are employees are needed and more money saved, so companies design extremely complicated phone systems that are designed to help customers automatically (self-service) and have messages pushing customers to other support mediums (e.

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