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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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What does it take to be a successful office manager?

Page Personnel

They coordinate schedules, handle employee issues, negotiate with suppliers and work hard to ensure everyone gets along within the company culture. For example, answering phones, taking messages, purchasing office equipment, working with relevant software and filing paperwork.

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From the archive: The role of workplace design in employee engagement

Workplace Insight

The study found that there is a strong correlation between high workplace satisfaction and high employee engagement, with employees who have greater control over their physical workplace – including access to private spaces – also reporting the highest engagement levels. But the principles are universal. As a conclusion….

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. That’s especially true if the communications are made via company equipment (laptops, phone systems, etc.). Monitoring phone calls and voicemails. Why is that?

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8 Productivity Apps Every Business Owner Needs

Productivityist

Fortunately, there are numerous excellent and intuitive apps available for almost all phones using iOS and Android. For example, you cannot hope to be the best florist in your area without meeting with your team, suppliers, delivery drivers, and clients. Forest is a friendly app that turns staying away from your phone into a game.

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Why India Is a Rising Star Among Exporting Nations

The Small Business Blog

million India-based members and hosts more Indian suppliers than suppliers from any other country outside of China. The ability to communicate with suppliers via phone, e-mail and Skype in a common language reduces confusion, response time and translation errors.

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A day in the life: Saba Ali, Royal Academy of Dance

Practically Perfect PA

I provide extensive diary management including global travel arrangements, compile reports, agendas and for Committee and Board meetings. I also act as the central point of contact for both Directors which might include meeting clients/suppliers, telephone liaison and managing emails whilst they are away. Busy – sometimes crazy busy!

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