Etiquette Interviewing Staples Training 
Laughing all the Way to Work
JUNE 23, 2009
I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need.
Service Untitled
SEPTEMBER 15, 2009
Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.
Service Untitled
JUNE 8, 2010
Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. What could we have done to improve our service? What do you think we do especially well?
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