Laughing all the Way to Work
JUNE 23, 2009
I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need.
Service Untitled
SEPTEMBER 15, 2009
We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)
Service Untitled
JUNE 8, 2010
Three questions pertaining to customer service became staples: How satisfied were you? Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. What could we have done to improve our service? What do you think we do especially well?
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