Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Stephanie LH Calahan

MARCH 25, 2011

Thanks to Peter Coombs of FRONTLINE Training & Consulting. Staple the cards into a little notebook, one card per page. If I meet someone at an event or training session and obtain their business card, I jot down something about that person or the conversation we had to trigger my memory next time I look them up.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 8, 2010

Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. What could we have done to improve our service? What do you think we do especially well?

Customer Service 40

Customer Service Staples Etiquette 2010 40

Laughing all the Way to Work

JUNE 23, 2009

I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need.

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100