Laughing all the Way to Work

NOVEMBER 8, 2009

Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Admin in the Spotlight: Interview with Lynn Holgat. If your boss calls the meeting. EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

OCTOBER 31, 2009

I know the newness of it all will be gone soon and it will just be a normal thing that he is a little walker, but for now it is cute to see him learn this new skill. Review these steps regularly and practice them in your day-to-day work life. Admin in the Spotlight: Interview with Lynn Holgat. Maintain a good work/life balance.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. But let’s not be hasty here.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! no tickets.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 7, 2010

Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. Look at their creativity and skill to garner customer loyalty. We want favorable behaviors from companies. And finally how about Starbucks?

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

OCTOBER 12, 2010

Customer service representatives who are not used to role-playing will need to get used to the heightened awareness of core issues and will actually be able to focus on skills they may have never thought of before the training session began. Focus and build skills that can handle the issues. Meet the needs and calm the angry customer.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

JANUARY 15, 2010

Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 14, 2009

At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. Admin in the Spotlight: Interview with Lynn Holgat. 5, 2010 at 12 p.m. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

SEPTEMBER 9, 2010

When employees get nervous, defensive, and confused while managing customers, the lack of skills can only result in a loss of customers; thus the loss of revenue. Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 21, 2010

I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

APRIL 8, 2010

Training, knowledge, and skills are the objective standards and basics of customer service agents, but equally as important for the complete package is the attitude which can ultimately make or break the front lines of one’s business.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Admin in the Spotlight: Interview with Lynn Holgat. 5, 2010 at 12 p.m.

Management 100

Management Time Zones IAAP 2009 100

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. Admin in the Spotlight: Interview with Lynn Holgat. Maybe the performance appraisal wont be so bad after all. So, do I get my raise yet?

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

AUGUST 10, 2010

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell. Training is based on practice, practice, practice.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

DECEMBER 12, 2009

Drafting a letter If your boss asks you to respond to a letter on his or her behalf, draft it as if your boss was going to sign it, i.e. have it set up properly with the date (or [Insert Date]) and the address correctly filled out and then either send it by e-mail or print it for his or her review. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

MAY 20, 2010

The listening skills are to be just like any responsible customer service representative would do: Listen carefully to the patient’s entire story and what is their dissatisfaction specifically. First of all, it will have a therapeutic effect on the patient because you are listening, and you must listen to the entire story.

Customer Service 40

Customer Service Medical Health Etiquette 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Product Review: Power Pushup 3 By Lifeline USA Reply Mary E. Sure, tile estimating for commercial construction might be a fairly small niche, but Pat, are you going to tell me you have NO other related skills/knowledge (or unrelated ones)? Octopus etiquette, indeed.

2009 40

2009 AT&T Gifts Training 40