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How to personalize customer service correspondence via email

Workplace Insight

With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty.

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What Is a Good NPS Score?

Success

Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. 10% detractors subtracted from 40% promoters yields an NPS of 30. Too obvious?

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The Predictions for Small Business Saturday 2023 Are In—Here’s How to Optimize Them for Your Business

Success

Small Business Saturday 2023: predictions and challenges Staffing might be tight Verizon Business recently unveiled the results of its 2023 State of Small Business Survey , in which they reported 1 in 3 business owners are worried about being adequately staffed for the important day. Meanwhile, tempo affects people’s perception of time. “We

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Choosing Between the Three Affiliate Marketing Models

Andrea Kalli

From the incredibly large range of different products available to promote to the sheer variety in niches and markets, the world of online marketing is packed with opportunities to diversify, experiment, and expand across new markets and product types. Want To Link To This Article?

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Amazon.com takes first place in customer satisfaction

Service Untitled

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. The survey was based on five main categories: Quality of service. With that comes the search for discounts and vouchers prior to their purchases. Functionality. Merchandise.

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Work on customer loyalty to build business

Service Untitled

We all know to keep accurate records of our clients’ purchases, their history, and their buying trends, but making improvements and constantly staying in touch can make a profound impression on any client. In the age of advanced media choices, use email, blogging, and twitter to a company’s advantage.

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Chick-fil-A recipe for excellent customer service

Service Untitled

In the world of fast food, there has to be a special talent to prepare fast food and still be able to pass out a survey asking a customer to rate taste, speed, attentiveness, courteousness, and cleanliness. Instead of a “thank you&# at the end of a customer’s purchase, the more genteel “my pleasure&# is used.