Remove Discount Remove Holidays Remove Organization Remove Promotion
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Warm thoughts for customer service during the holidays

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You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Don’t just promote your product, but give something valuable. Promote these events via email, newsletters, or social media.

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Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.

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Small Business Saturday – a boon for local retail stores

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The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.

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And it’s customer appreciation day!

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Here are some helpful hints how to organize a customer appreciation day in your neighborhood: Plan a customer appreciation date after the busiest season and just before the slow season starts. Choose promotional products that can give your business a boost. who can promote their businesses and make the event even more special.

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Customer satisfaction for retailers at all time high

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The American Customer Satisfaction Index (ACSI) report examined the implications of both e-commerce and retail businesses concluding that better customer service, discounting of prices, and lower gasoline prices offset a drop in Internet sales. Even the wealthiest shoppers enjoy a good bargain.).

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Walmart’s dismal customer service scores drive customers away

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Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Even Walmart’s e-commerce scored a low 78 out of 100 for performance during the 2012 holiday season. The entire history of Sears is way beyond the scope.

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Company Perks and Showing Appreciation

Musings of a High-Level Executive Assistant

Employee discounts to local businesses and the performing arts -Executive retreat or seminar based on Jim Loehr’s The Power of Full Engagement or The Power of Story -A team of volunteers to promote a fun culture at the office with a nominal budget allocated by the company for game nights, Halloween costume contest prizes, talent shows, etc.