On The Job

DECEMBER 26, 2007

We can’t leave the training up to companies alone. Just as parents need to define appropriate etiquette for dining and dating, they should tell their children that their e-mail habits create immediate impressions, too. Likewise, schools — including colleges and universities — should incorporate e-mail training into their courses.

Cubicle 100

Cubicle Etiquette Salary Training 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. There is a good purpose for them and they are definitely useful in a business setting. However, I think our etiquette hasnt caught up with the technology. I usually snap my fingers and say "Hey, over here!" We joke about it, but it is distracting.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

FEBRUARY 20, 2010

Minute taking definitely isnt easy, but it doesnt have to be stressful. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Lets enjoy our day together.©

Time Zones 100

Time Zones Agenda IAAP 2010 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Laughing all the Way to Work

OCTOBER 10, 2008

That definitely can be a challenge. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. .© Copyright Patricia Robb 2010 10 October, 2008 Working for the Disorganized.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

If I am told that I should have it in the next few weeks, or can expect to receive it in a couple of months, that doesn’t really help me with my follow up as it is not a definite date. I can only guess when I might get it. I would prefer they say you will have it by March 4th. That I can track. Dates are important.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 8, 2009

If so, what would you recommend in terms of training (university not included/possible). Yes, yes and yes, but I would definitely recommend college or business school as it gives you the edge. It is great training for the office environment, no matter what field you end up in. considering taking Office Administration.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

FEBRUARY 27, 2009

It will definitely be added to My Favourites on the side bar of the blog under Spelling. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. I am not a legal expert and do not claim to give any legal advice.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 9, 2010

Like you, I list the new assistant as not only a contact but a definite resource for future references. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

NOVEMBER 6, 2009

Depending on the type of company, it can be pretty time consuming to deal with a large number of escalations and it can definitely distract from dealing with day-to-day issues that managers normally have to deal with. Policy creation, personnel management, interviewing, etc. This is a valid point as well. Focusing on strategy.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 10, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JUNE 15, 2010

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. When an employee reaches a five, ten, twenty year or more milestone in the company, or has achieved additional certification or education, special recognition is appropriate.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Laughing all the Way to Work

DECEMBER 28, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or This is the time you need a lot of positive self talk.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

MARCH 22, 2010

B&H is definitely worth checking out if you’re in New York and/or if you’re in the market for any sort of electronics gear. A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry. Kathy Clark said: Mar 23, 10 at 9:21 pm I agree.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Laughing all the Way to Work

APRIL 17, 2010

Not having to frantically look for things all the time will definitely help you. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

MAY 10, 2009

I am hooked already and this will definitely go into my Favourites under 411 Look up as well as on speed dial on my cell, home and work phone. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. Oh yeah, did I mention, its free.Try it, youll like it!

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

MAY 31, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

OCTOBER 15, 2010

Reward programs instrumental for customer loyalty Consumers are definitely making wiser purchases than they did years. They need to motivate good customers to stay with them; instead of running off to the next pharmacy next month in order to benefit from that attractive offer of a $100 gift certificate.

Credit Card 40

Credit Card Customer Service Purchasing Gifts 40

Laughing all the Way to Work

APRIL 22, 2009

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 31, 2009

Training On-line 10 Things = Frustration "Mom, I'm sick!" I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Some People see Roadblocks -- Others see Hurdles.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MARCH 20, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

JANUARY 1, 2009

Training On-line 10 Things = Frustration "Mom, I'm sick!" I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Some People see Roadblocks -- Others see Hurdles.

Time Zones 100

Time Zones 2009 IAAP 2008 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If outside the city, make travel arrangements: are flights required, train or will he or she be driving. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

FEBRUARY 7, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 27, 2008

Some things I will definitely do before I leave is turn my Out of Office Assistant on in my e-mail account. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 23, 2010

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

NOVEMBER 10, 2008

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. My opinions are based on experience, education, trial and error and blunders and bloopers made throughout my life and career.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100