Customer Service Social Media Training Twitter 
Customers Rock!
JANUARY 24, 2012
This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Measuring the gains.
Andrea Kalli
JUNE 18, 2010
Record whether or not they include links to their sales pages (or service pages if they’re a service business), how often they link to external sources, and how often they ask for feedback from their customers. AirAsia is on Twitter and it uses the service effectively. Should those two business go together?
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Make or Break Moments
FEBRUARY 2, 2010
Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Twitter – I am amazed by the famous people I have had the opportunity to tweet with and the connections I’ve made in just 140 characters or less. It’s just so simple to connect with customers! The immediacy.
Andrea Kalli
MARCH 25, 2010
Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.
Service Untitled
JUNE 29, 2011
Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? photo credit: CUS Visual Media Team.
Customers Rock!
MAY 28, 2012
Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. But to a marketer that pristine forest of social media represents opportunity to be harvested.
Andrea Kalli
MAY 6, 2010
By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow.
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