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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Provide self-service options.

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Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

Mike Sullivan explores how to ensure price consistency and compliance through a pricing policy, such as a MAP policy. One strategy is to use a MAP (Minimum Advertised Price) policy. A MAP policy outlines the minimum price at which aggregators can advertise your products. Learn more about FTC pricing here.

Policies 278
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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports does qualify their list as neither an approval or disapproval of an organization as a whole, but Tod Marks, the senior editor and resident shopping expert states it is about “specific policies regarded as customer friendly.” photo credit: kholkute.

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Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6 In 2011, over 72.6 Clearly state F.A.Q.’s

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Prepare a strategy for social media customer service

Service Untitled

While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. That’s where policy procedures come into play. Possibly Related Posts: How social media affects customer service Social media is everywhere.