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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner.

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.

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Ultimate travel itinerary

Practically Perfect PA

With Assist Travel coming up in September in London I wanted to share one of our most popular blogs with you – The Ultimate Travel Itinerary. A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers.

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Don’t have a lot of time or money, or you simply aren’t sure how to get started?

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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. " Warning! Incoming text message. I look like that!! The importance of having someone to talk to Psst! (for

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Outsourcing customer support services

Service Untitled

. - Concentration – An organization can concentrate on doing business and their business plan as opposed to retaining customers, marketing, and handling complaints. Global advantages – Different time zones can save money if only needing one shift. Nexus One Phone Support I love Google.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

This company is so ginormous I am having a dizzy time of trying to wrap my brain around what all they do – various forms of power, civil engineering, and then the IT services side of it. They brought him on as the CEO of Industrials and then there is another new CEO at the headquarters who is in charge of Services.

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