Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
Service Untitled
MAY 14, 2012
Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Having the company focused on customers and fulfilling their needs and wants without just focusing on the profit of each business exchange.
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Service Untitled
FEBRUARY 15, 2012
Customer service isn’t an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer problems in a polite and reasonable manner are those employees any great company should consider giving a raise in salary.
Musings of a High-Level Executive Assistant
OCTOBER 8, 2013
The most popular question on this column is about salary and this is the answer I wrote: How much can the best executive assistants earn in a year? The salary of an EA depends on what city you work in, how big your company is, and a zillion other factors that come into play just like any other job.
Ideas.Ted
JULY 8, 2021
The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. As a result, companies didn’t cut salaries when they reduced hours.
Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Keep in mind that they are the ones that are paying your salary. Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results.
Service Untitled
MARCH 3, 2014
For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.
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