Customer Service Management Survey Training 
Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
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Allwork
JUNE 29, 2023
Enhance Lead Generation and Streamline Management The success of any coworking space heavily relies on a consistent influx of new leads. Without a robust lead generation and management strategy in place, expanding your membership base can feel like an insurmountable task.
Office Dynamics
FEBRUARY 24, 2017
Achieving company goals, increasing revenue, and one-step ahead of the competition is on the mind of every CEO and manager across the globe. However, one of the biggest obstacles managers come across is the gap between the skills needed to achieve the aforementioned objectives and the skills of the workforce.
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. So what has happened? billion in 2012. Can Sears be saved?
Service Untitled
JANUARY 25, 2012
Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away? Managers ignore customers.
Workplace Insight
JUNE 8, 2023
More than half (54 percent) of Britain’s employers expect Artificial Intelligence (AI) technologies will have a positive impact on their staff headcount over the next two years, according to a survey by Experis , a part of ManpowerGroup. It also contrasts with recently announced mass layoffs by companies including BT, Meta and Vodafone.
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