Customer Service Learning Survey Training 
Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
Success
AUGUST 17, 2021
You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .
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Allwork
JUNE 15, 2023
What’s going on: A survey published by KPMG , a professional services firm, reveals that almost two-thirds (65%) of the 225 U.S. executives surveyed believe generative AI will have a high or extremely high impact on their organization in the next three to five years.
Workplace Insight
APRIL 15, 2024
According to the survey, nearly two-thirds (63 percent) feel the skills needed for their role will change in the next five years, with 15 percent expecting significant changes. Workers believe hospitality and food services employees will be the second-most resilient to AI replacements (45 percent), followed by healthcare workers (44 percent).
Service Untitled
MAY 6, 2013
The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.
Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.
Ian's Messy Desk
OCTOBER 19, 2012
Supervisor recommendations carry a lot of weight when it comes to decisions about raises, promotions, training resources and even job references. Surveys indicate, more than 50 per cent of employees list relationships with immediate supervisors as the worst aspect of their job.
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