Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Want to meet Biggby Bob? What do you think?

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Question: Do you have anything you want to add or anything that is relevant to mention about customer service for American Express? What do we have?

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Stephanie LH Calahan

JULY 1, 2011

When I asked her what she did to manage all of her client communications she showed me a pile of sticky notes on her desk.    CRM stands for Customer/Client Relationship Management.  Because of my previous work as a tech consultant, I understand the need for good data management tools and methodologies.

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. Mashable offers several tips for effectivley management your group.

Customer Service 100

Customer Service Social Media 2009 2010 100

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Make or Break Moments

JANUARY 1, 2010

How will you manage the resolutions you’ve established for this new year? If customer communication or social media is on your list, I hope you’ll give me a call. What will your three words be? I can help. 330-414-8792.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! The premise is a good one, my hope is that in future weeks we’ll see executives meeting their actual customer face-to-face.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Customer-focused communication, like Toyota is using in their ads is the best. Communication is key.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! It was my first real “aha moment&# with a customer that I didn’t like. Check out more I Hate My Customer stories at my new blog.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our senior managers seldom interact with customers. with customers in the call center?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Our service cost us more to provide and soon fewer people could afford it. Sales fell, but due to our fame, management believed they could simply ride out the bad time.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. The discussions have talked more about the root of the problem.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Our customers feel the same way. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities? We continually look for ways to make it FUN. I have found that it is the simpliest pleasures that bring the most joy.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. In my interview with the vice president of stores, Peggy Deal, I asked “how will you know you’ve selected the right person for the job?&# “When they start coming to you for the answers instead of me.&# They are a great snack.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 30, 2010

So if we keep that in mind – it should help us in a variety of ways: Putting ourselves in our customer’s shoes all of a sudden has new value If the competition is thinking about themselves and their success and you think about the customer – how will that change the experience from the customer’s point of view?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 15, 2010

What the customer wanted was irrelevant. As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. Social Customer Service – A completely different animal?

Social Media 40

Social Media Customer Service Etiquette 2010 40

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. So few people do that. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. You can access this 18 minute interview as well as all the details on this new program by going to the below link. Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.]

Training 100

Training 2010 Social Media Microsoft Outlook 100

The Small Business Blog

NOVEMBER 16, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

Finance 100

Finance 2007 2008 2009 100

Who's the Real Boss?

APRIL 12, 2020

So, if the marketing function has been reduced or cut, but the social media for the company still needs to be managed, then put your hand up for it! Perhaps the accounts team have been cut…so why don’t you step in to help manage the invoicing?

Resume 52

Resume Skills Customer Service Payroll 52

The Small Business Blog

FEBRUARY 21, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

2007 100

2007 2008 2006 2009 100

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

The Small Business Blog

NOVEMBER 30, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

2009 100

2009 UPS 2008 2007 100

Service Untitled

APRIL 19, 2010

Service Untitled The blog about customer service and the customer service experience. When the company has identified its goals, the business can choose a cross-section of participants for the interviews and find out how they perceive a particular product or even the efficiency of their customer service.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Success

NOVEMBER 27, 2023

You can also scan the company’s social media and LinkedIn pages to see if it posted photos of employees volunteering. As you write your resume and cover letter, ask yourself if bringing up your volunteer work would help you provide solid examples during an interview.

Resume 194

Resume Cover Letter Skills Interviewing 194

The Small Business Blog

NOVEMBER 23, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? External Links External Links SynergyOne.co.uk You want the whole tree."

UPS 100

UPS 2007 2008 2009 100

Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Now you have a general idea of what you want to sell, so it’s time to get to know your ideal customer and what they want. Set up interviews. Talk to potential customers.

Social Media 249

Social Media Email Google Interviewing 249