LEADERASSISTANT.COM

APRIL 30, 2023

In this episode, Kara talks about outsourcing, matching personal assistants with executives, interview questions to ask applicants, setting boundaries with principals, communication between executives and personal assistants, and more. LEADERSHIP QUOTE Don’t be intimidated by what you don’t know.

Agencies 78

Agencies Interviewing Restaurants Customer Service 78

LEADERASSISTANT.COM

MARCH 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Gifts 95

Gifts Medical Networking Restaurants 95

LEADERASSISTANT.COM

AUGUST 13, 2023

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Eryn talks about the real cost of an executive’s time, the trending transition from EA to chief of staff, and how relationship management is an under-utilized skill for executive support. LEADERSHIP QUOTE Build a life you don’t need a vacation from.

Management 82

Management Restaurants Customer Service Budget 82

Admin Awards

FEBRUARY 2, 2023

To read this interview in Executive Support Magazine visit: [link] Sunny Nunan is the CEO and Founder of the Admin Awards in the USA, created in honor of her mother, a life-long administrative professional Can we start with a little background information? What have you learned about the administrative profession from running the awards?

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Interviewing Administrative Professionals Medical 2012 52

LEADERASSISTANT.COM

JANUARY 28, 2024

Ellen Richards brings a wealth of knowledge and skills honed over a long and successful career. LEADERSHIP QUOTE If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader.

Restaurants 76

Restaurants Customer Service Budget Training 76

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

LEADERASSISTANT.COM

AUGUST 20, 2023

. – Audre Lorde CONNECT WITH VICTORIA Victoria on LinkedIn victorialeech.com joindonna.io (A training program designed to help entry-to-mid-level Executive Assistants at mid-sized companies up-level their skills and advance their careers.) Each review helps me stay motivated to keep the show going! Either way, I’d love to hear from you!

Stress 73

Stress Restaurants Customer Service Budget 73

LEADERASSISTANT.COM

JULY 23, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two?

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

LEADERASSISTANT.COM

OCTOBER 1, 2023

In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals 87

Administrative Professionals Restaurants Training Customer Service 87

LEADERASSISTANT.COM

DECEMBER 31, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Allwork

MARCH 4, 2024

Having held key roles at Amazon, Wells Fargo, and American Family Insurance, Anastasia has honed her skills in managing internal politics and understanding diverse personalities within professional environments. What you’ll learn Master conflict resolution skills for a harmonious workplace dynamic. And so I interned there.

AT&T 246

AT&T Stress International Training 246

Recruit CRM

SEPTEMBER 29, 2021

Therefore, building an exceptional team of recruiters is just as crucial as finding exceptional candidates—which can only be accomplished with highly skilled and trained recruiters. In order to successfully train recruiters for agencies, here are ten pointers you'll need to consider to sharpen and elevate their skills.

Agencies 56

Agencies Training Mentoring Confidence 56

Recruit CRM

SEPTEMBER 29, 2021

Therefore, building an exceptional team of recruiters is just as crucial as finding exceptional candidates—which can only be accomplished with highly skilled and trained recruiters. In order to successfully train recruiters for agencies, here are ten pointers you'll need to consider to sharpen and elevate their skills.

Agencies 52

Agencies Training Mentoring Confidence 52

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. If you’re still in the Stone.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

JUNE 14, 2010

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Workplace Insight

JUNE 8, 2023

The survey of 2,000+ British employers also suggests that more than two thirds (69 percent) of businesses expect AI tools and technologies – including ChatGPT, Machine Learning and Virtual Reality – to have a positive impact on upskilling and reskilling, as well as on employee training (68 percent).

Skills 52

Skills Customer Service Training Interviewing 52

Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© 5, 2010 at 12 p.m.

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2010 Interviewing Time Zones IAAP 100

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Musings of a High-Level Executive Assistant

AUGUST 19, 2013

Can you possibly write a blog piece on how to know the red flags/warning signs in an interview of a second assistant? She interviewed well! Interviews are tricky because no one will admit or see themselves as NOT a team player or admit to being difficult. This is also where you hope they sell themselves and their skills.

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Interviewing Resume Skills Promotion 40

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos?

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

FEBRUARY 7, 2012

This is the second of a four part interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here and part two here. ” Service Untitled: Interesting. Service Untitled: So empowerment is obviously critical to customer service.

Interviewing 40

Interviewing Phones Training Skills 40

Make or Break Moments

JANUARY 27, 2010

Take inventory of what you’re good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 What can you do to turn prospects into customers. BILLION a year ! How much is that costing you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance. If we don’t, that individual customer, like freshly fallen snow, might turn ugly before our eyes.

Customer Service 100

Customer Service 2009 2010 2008 100

Ideas.Ted

JULY 8, 2021

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

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Carbon Footprint 2020 Salary 2019 145

Who's the Real Boss?

APRIL 12, 2020

Whatever it might be, don’t sell yourself short – you can do anything, and learn anything, very quickly! Keep your skills up – Study. Keep your skills up – Take on other work. Or maybe a reporting function in the business is now lacking due to a stand down – is this something you could assist with?

Resume 52

Resume Skills Customer Service Payroll 52

LEADERASSISTANT.COM

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. So I When interviewed, I don’t. So I think it was great that I could actually learn the job.

Management 98

Management AT&T 2018 Training 98

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. We often learn mistakes we are making by laughing at ourselves. Meet the needs and calm the angry customer. Focus and build skills that can handle the issues.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

MAY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Customer service for those clients from hell You know those callers – rude and insulting. Are you listening medical professionals?

Customer Service 40

Customer Service Medical Health Etiquette 40

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

1) I’ve always found it extremely helpful to be and communicate that you are experienced, but willing to learn, be humble, and fine with doing the mundane tasks or dirty work. In interviews I’ve said that I’ve worked for introverts and extroverts and my job is to conform to the needs of my boss. So how does this translate to you?

Temping 40

Temping Cover Letter Interviewing Resume 40

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Jeremy Burrows 14:56 Yeah, in what about like In the value and in the skill set of building a support system.

AT&T 73

AT&T Retirement Travel Networking 73

LEADERASSISTANT.COM

OCTOBER 15, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. And I learned the ins and outs of pretty much being an office assistant and business came to, you know, fell into that.

AT&T 82

AT&T Mentoring Gossip Confidence 82

Success

JUNE 20, 2023

The good news is, you can learn time management strategies. Learn time management strategies from the experts. A wise man, who had studied success for more than 50 years, once concluded that the greatest success principle of all was, learn from the experts. For instance, start your day addressing customer service challenges.

Management 306

Management Goals Learning Email 306

Success

SEPTEMBER 6, 2021

Create Customers Attract your first customers Keep them coming back Step 6. Grow Your E-Commerce Business Create systems Automate everything Learn to delegate Collaborate Always Be Monitoring Step 7. Spoiler alert: my first e-commerce business was a failure—uh, I mean, a great learning experience. Or a service?

Social Media 247

Social Media Email Google Interviewing 247

Recruit CRM

JUNE 9, 2021

Read more: Learn how to post a job on LinkedIn like a pro recruiter. Apart from helping businesses with sales and customer service, Intercom can improve your brand with proactive support and immediate responses. As a result, recruiters are conducting virtual interviews to select candidates in place of face-to-face interviews.

Agencies 52

Agencies Social Media Interviewing Forms 52