Professional Assistant Blog
JULY 17, 2009
Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
All Things Admin
JANUARY 8, 2024
Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Template – A pre-designed document or format that can be customized for various purposes. Everything is right there in your procedures manual!
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Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.
Laughing all the Way to Work
JULY 12, 2010
Lynn has organized strategic events such as the companys internal trade show, all-hands meetings, the annual awards banquet, internal events and leadership off-site meetings. Where's the remote thingy for the PowerPoint? Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Dealing in real time.
The Office Professionals Place
AUGUST 13, 2009
You have to be able to create a PowerPoint presentation, merge a document in Word, or create a report in Excel. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Get the knowledge you need.
Practically Perfect PA
SEPTEMBER 19, 2014
Yes I have taken numerous courses to assist with my role both internal office courses and external professional courses. Yes, NVQ’s in Customer Services and Business Administration. Also attended general Excel/Word/Powerpoint courses. Yes – NVQ in Customer Service. Bachelor in Management.
Musings of a High-Level Executive Assistant
AUGUST 16, 2010
First and foremost, your job as an EA is to master working with many different people in a customer service role, and the admin work is actually secondary. 2) Another suggestion is to be happy about working with all levels of staff from the security guard to the executives and treat them all well.
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