Customer Service How To Policies Social Media 
Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Deliver to your customer.
On The Job
JULY 22, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.
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Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Eat Your Career
AUGUST 28, 2023
You can’t spend more than two minutes on social media without being inundated by self-proclaimed “experts” telling you how A.I. You have to learn how to leverage the software fully and figure out how to implement it into your day-to-day workflow. I’ve also been surprised to hear people share how they use A.I.
Service Untitled
JANUARY 28, 2014
So instead of telling the person behind the desk she is a “blithering fool,” please learn how to treat people with decency and respect. Employees are not automatically entitled to being paid if they can’t get to work, and those policies should be clearly explained in staffing contracts or the company handbook.
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
The Marq
OCTOBER 26, 2009
TheMarq A Human Perspective on Business and Life Social Media Not a Panacea Some will find this as no surprise: social media is NOT the answer to every challenge in business. However, it is something you need to be aware of and know how to use. How will all the services work together in the future?
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