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Ep 205: Rita Reis on Speaking Up, Networking, and Developing Soft Skills

LEADERASSISTANT.COM

Rita Reis is a longtime office manager and executive assistant in Portugal who is passionate about networking and getting things done. In this episode of The Leader Assistant Podcast, Rita and I talk about the importance of networking, not being afraid to raise your hand, and developing your emotional intelligence.

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Ep 248: Cathy Rong – Chief of Staff for Questlove

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff. Previously, she managed the Office of the CEO at Complex Networks and has held various executive assistant positions within the advertising and creative industries.

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Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. – ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

LEADERASSISTANT.COM

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

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Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

LEADERASSISTANT.COM

In this episode, Concetta talks about diving head-first into ambiguity, overcoming the anxiety of working for a well-known brand, being a recovering workaholic, and showing up as your authentic self. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher. LEADERSHIP QUOTE Love is in the details.

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Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

Growing up as the daughter of an immigrant parent, goal-setting has always been a way of life for Maria. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?