The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
BMT Office Administration
MARCH 16, 2022
There’s a reason the IRS rolled out some new tools and beefed up some old tools on its website this filing season—it’s still bogged down with last year’s returns! The likely effect will be delayed tax refunds for taxpayers who file even minimally complex returns. 2021 Form 1040 tax filing stats so far. For the week ending Feb.
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Service Untitled
MARCH 4, 2011
Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. While everyone will agree the objectives of any business are to make a profit and satisfy customers, the first aim needs the second aim to achieve results. Last year, 2.87
All Things Admin
AUGUST 3, 2022
Procedures are documented processes that explain exactly how to complete a task. They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. PROCEDURE – State Sales Tax Processing. TEMPLATE – Annual Planning Calendar.
Recruit CRM
AUGUST 20, 2021
There's no doubt in the fact that Recruit CRM has the power suit to help your recruitment agency grow by optimising the hiring process. In my career, they would rank as the best ever in customer service. Worried about duplicate candidate records in this process? I hope I can get my company to their level."
Customers Rock!
MAY 28, 2012
That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM. With so much noise in the social channel, is it worth it to ferret out a few random requests for customer service? Next, establish service specific social media properties.
Small Business CEO
DECEMBER 15, 2009
Do you find yourself spending time trying to figure out what happened to a customer’s order? Do your auditors want to see the details of how transactions were processed, including approval signatures? We all want to increase efficiency, and are often becoming more customer-driven. Customer applications (e.g.
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