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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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BMW modeling customer service innovations after Apple

Service Untitled

Buying a new car is a baffling and expensive experience for everyone; options have become so technical making it extremely difficult for car buyers to figure out what they need or really want. All Genius Personnel will be salaried, and if a customer is interested in purchasing a car they will be referred to a salesperson.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

Scalability refers to the ability of a business to increase revenue without much increase in costs. But they are time-consuming and expensive. Standard Operating Procedures and automated processes such as Customer Relationship Management (CRM) software serve critical roles for scalability of enterprise generally.

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Customer service actions to guarantee repeat business

Service Untitled

Stay in touch with clients and thank them for paying their bill on time, or text them to thank them for referring a client to you. Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. Never forget to ask your customers about your customer service.

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Customer service actions to guarantee repeat business

Service Untitled

Stay in touch with clients and thank them for paying their bill on time, or text them to thank them for referring a client to you. Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. Never forget to ask your customers about your customer service.

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Raising the bar for lawyers and customer service

Service Untitled

Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Possibly Related Posts: Customer service is for lawyers, too. Their expertise in legal.

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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Checklist – A list of items or tasks to be completed, typically used as a quick reference to ensure nothing is missed.